Rafting Ops Lead: Training & Safety Mentor

Zoar Outdoor Adventure; Charlemont (MA); On-site; USD 34,000 - 44,000; Full time

Job summary

Zoar Outdoor is seeking a Rafting Operations Manager to oversee daily rafting operations, lead guide training, and develop future leaders. The role is seasonal and full-time, based in Massachusetts with a focus on safety, systems, and exceptional guest experiences.

You will mentor guides, manage safety programs, and drive continuous improvement across operations, guest service, and payroll administrative tasks, ensuring a high-standard, accountable team culture.

Qualifications

• Significant professional whitewater rafting experience, including Class IV proficiency.
• Commercial rafting management experience and instructor-level certifications preferred; first aid/CPR and rescue certs required or obtainable; WFR preferred.
• Strong coaching, training, or mentoring background; excellent communication and organizational skills.

Responsibilities

• Lead safe, efficient, high-quality daily rafting operations.
• Design and deliver comprehensive guide training from onboarding to ongoing skill development.
• Serve as a technical leader in Class II-IV rafting, self-rescue, swiftwater rescue, and instruction.
• Build a culture of trust, accountability, open communication, and continuous learning.
• Improve systems by identifying patterns, solving problems, and improving safety and flow.
• Review trip logs weekly and partner with GM to implement improvements.
• Maintain clear communication and ensure payroll and administrative tasks are accurate and timely.
• Support guest experiences and develop future leaders within the rafting team.

Skills

Whitewater rafting

Self-rescue

Swiftwater rescue

Coaching/mentoring

Communication

Organization

Problem solving

Systems thinking

Accountability

Job description

Zoar Outdoor is seeking a Rafting Operations Manager to oversee daily rafting operations, lead guide training, and develop future leaders. The role is seasonal and full-time, based in Massachusetts with a focus on safety, systems, and exceptional guest experiences.

You will mentor guides, manage safety programs, and drive continuous improvement across operations, guest service, and payroll administrative tasks, ensuring a high-standard, accountable team culture.