Radisson Blu Group Sales Manager

Radisson Blu Aqua Hotel, Chicago; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Radisson Blu Aqua Chicago is seeking a Group Sales Manager to lead hotel sales efforts and drive group bookings in the Chicago market. You will Partner with the Director of Sales to meet revenue goals and develop proposals, respond to RFPs, and negotiate contracts with clients.

The role emphasizes relationships, market analysis, and delivering exceptional service while maintaining brand standards. Travel to trade shows and events may be required to represent the hotel and generate new business.

Qualifications

• Hotel sales experience 2–4 years
• Local market knowledge preferred
• Ability to travel
• Strong negotiation and presentation skills

Responsibilities

• Group booking sales initiatives, managing RFPs, generating new leads, and providing clear, strong and creative negotiation and accommodation for current and potential client requests.
• Conduct market research and analysis to align with industry trends and opportunities for soliciting business and maintaining client loyalty for future bookings.
• Attend networking events, participate in community involvement opportunities, and serve as a strong presence for hotel service and brand advocacy.

Skills

Negotiation skills

Verbal and written communication

Team collaboration

Education

High school diploma or equivalent

Associate or Bachelor’s degree preferred

Tools

Microsoft Office

Delphi

Opera

Job description

The always stunning Radisson Blu Aqua Chicago is looking for their next sales leader to join their team as a Group Sales Manager.

Responsibilities:

Achieves market share and revenue goals by working with the Director of Sales (Marketing) on individual and team goals within assigned market segments

• Prepares proposals and contracts that are geared to maximize profit while satisfying client needs
• Responds to Request For Proposals (RFPs) as they relate to customer inquiries in alignment with brand standards
• Communicates clients' contracted requests to all departments in an effective and timely via turnover to the event/convention services team where applicable
• Solicits potential guests and customers on a timely basis to confirm business using a variety of tools and sales skills
• Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business
• Delivers and sells hotel’s features and benefits to meet clients' needs
• Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Radisson Hotels
• Reviews individual goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas
• Ability to pivot in both markets and team role pending changing economic and team dynamics
• Ensures maximum occupancy, daily, by collaborating on progress of groups booked with events services team
• Ensure all materials used are in accordance with brand standards
• Potential travel to trade shows and customer events, representing RHGA and your hotel within company expectations

Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies

• Develops and implements strategies for achieving individual sales goals
• Communicates and reinforces the vision for customer service to all managers, supervisors and employees
• Creates an environment that encourages employees to provide the service brand behavior hospitality and teamwork
• Ensures that all minimum requirements of the 100% Guest Satisfaction Guarantee is in place and understood by all employees
• Ensures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions
• Creates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork

Maintains proper flow of information to sales team, reviews sales work file of assigned

accounts

• Assists with the completion of monthly booking report(s)
• Prepares reports and individual goal achievement forecasts as necessary to improve management decision making and critical evaluation of work activities

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

Responsibility #1 (70%):

Group booking sales initiatives, managing RFPs, generating new leads, and providing clear, strong and creative negotiation and accommodation for current and potential client requests.

Responsibility #2 (20%):

Conduct market research and analysis to align with industry trends and opportunities for soliciting business and maintaining client loyalty for future bookings.

Responsibility #3 (10%):

Attend networking events, participate in community involvement opportunities, and serve as a strong presence for hotel service and brand advocacy.

Requirements/Skills

• High school diploma required, associate or bachelor’s degree preferred
• Minimum two - four years hotel sales experience
• Local market knowledge preferred
• Experience managing to brand standards
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• General knowledge of contract laws
• Proficient computer skills including Microsoft Office suite, Delphi and/or Opera
• Strong verbal and written communication skills
• Strong negotiation and presentation skills
• Ability to travel
• Ability to work a flexible schedule when needed due to business volume or group needs