Radiology Support Specialist

Akron Children's; Akron (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Akron Children's Hospital is seeking a Radiology Scheduling Clerk who coordinates radiology appointments for out-patients and internal/external providers. You will verify orders, help with registration, and communicate results while upholding patient care standards.

The role emphasizes excellent communication, attention to HIPAA, and efficient handling of scheduling and registrations to support optimal reimbursement and patient experience.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of experience in patient registration, scheduling, office, or customer service roles using computers.
• Excellent communication skills required.

Responsibilities

• Coordinate Radiology appointment scheduling and coordination for out-patients and providers.
• Verify physician orders are received and correctly written per Radiology protocols.
• Communicate STAT results to providers and patients while maintaining HIPAA compliance.

Skills

Communication skills

Scheduling experience

Medical terminology

Customer service

HIPAA compliance

Healthcare experience

Education

High School Diploma or GED

Tools

Computer skills

Job description

Summary

Serves as first point of contact for coordinating Radiology Services for out-patients, internal and external providers and other clinical and support staff. As a team member, you will work to provide the best care and services, to ensure customer satisfaction and a positive patient experience, upholding the Akron Children's Hospital's culture and values.

Full-Time, 40 Hours/Week

Day Shift

Onsite

Summary

Serves as first point of contact for coordinating Radiology Services for out-patients, internal and external providers and other clinical and support staff. As a team member, you will work to provide the best care and services, to ensure customer satisfaction and a positive patient experience, upholding the Akron Children's Hospital's culture and values.

Responsibilities

• Manages complex scheduling and coordination of services for Radiology appointment requests.
• Responsible for knowledge and understanding of clinical criteria warranting specific Radiology orders, and scheduling according to the Department of Radiology guidelines.
• Responsible for verifying and ensuring that all patients' physician orders are received, written and ordered correctly and in accordance with Radiology guidelines and protocols.
• Ability to communicate STAT results to providers and patients, while maintaining HIPPA compliance and demonstrating sensitivity to the patients and families.
• Gathers appropriate registration information, including demographic and insurance verification to expedite the Authorization/ Pre-Certification process and to achieve optimal reimbursement.
• Greeting and registering outpatients for their appointments that includes gathering accurate demographic and financial information or scheduling of walk-in patients.
• Answers all incoming calls and facilitates communication with, but not limited to: patients, patient families, physicians, physicians', office staff and all Radiology modalities involved.
• Other duties as required.

Other Information

Technical Expertise

• Experience working with all levels within an organization is preferred.
• Experience in healthcare is preferred.
• Basic knowledge of medical terminology and patient scheduling experience preferred.
• This position requires excellent communication skills.

Education and Experience

• Education: High School Diploma or GED required.
• Licensure: None
• Certification: None
• Years of relevant experience: Minimum of 1 year experience in patient registration, scheduling, office, or a customer service role, using computers, required.
• Years of supervisory experience: None

Full Time

FTE: 1.000000

Status: Onsite