Radiology Scheduling Coordinator

HealthPartners; Saint Paul (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

HealthPartners is seeking a dedicated patient scheduling and customer service professional to handle appointment setting, reception, and check-in with a professional demeanor.

You will verify insurance, answer questions, and maintain accurate patient records while complying with HIPAA guidelines in a fast-paced healthcare environment.

Qualifications

• High school diploma or equivalent
• Two years post-secondary education in Health Care or Business preferred.

Responsibilities

• Schedule appointments and manage check-in processes.
• Provide patient reception and customer service.
• Verify insurance and maintain patient records.
• Respect HIPAA guidelines and protect patient confidentiality.
• Coordinate with providers and staff in a fast-paced setting.

Skills

Customer service

Effective communication

HIPAA knowledge

Computer skills

Attention to detail

Critical thinking

Teamwork

Adaptability

Education

High school diploma

Two years post-secondary education

Job description

To provide patient appointment scheduling and customer service functions with a personable and professional manner. These functions include scheduling appointments, patient reception, appointment check-in, insurance verification and other related duties as assigned. This work may vary in percentage of time per function, location, and schedule.

Schedule

1.0 FTE - 40 hrs/weekly: M-F 8:00 AM - 4:30 PM **Must be an hour within location**

Minimum Qualifications

Education

High school diploma or equivalent

Licensure/ Registration/ Certification

None

Knowledge, Skills and Abilities

• Exceptional customer service skills
• Demonstrates ability to communicate effectively in a personable and professional manner
• Ability to respond patiently and effectively to questions asked by patients, family, providers and staff
• Strong computer skills and ability to learn and adapt to new software
• Working knowledge of HIPAA guidelines
• Ability to establish and maintain effective working relationships in a fast‑paced healthcare setting with patients, families and healthcare personnel
• Ability to organize and prioritize work independently with strong attention to detail and critical thinking
• Competency in medical terminology and health care business environment
• Ability to remain flexible and adapt to accommodate changes in work requirements

Preferred Qualifications

Education

Two years post‑secondary education in Health Care or Business Administration is preferred.

Experience

• Healthcare scheduling is preferred, five years is strongly preferred
• EPIC experience strongly preferred