Radiology Scheduler

Yale New Haven Health; Westerly (RI); On-site; USD 36,000 - 48,000; Full time

Job summary

Yale New Haven Health is seeking a radiology scheduling support role to handle general scheduling for the Radiology department, register outpatients, and coordinate with physicians and offices. The position emphasizes accurate documentation, courteous patient interactions, and efficient service.

The role requires basic computer skills, hospital familiarity, and strong telephone and customer service abilities. Experience with Epic Radiant is preferred and medical terminology is a plus.

Qualifications

• Education: Four years high school, with typing and office skills.
• Computer literacy and hospital information skills are required; prior hospital experience preferred.
• Epic Radiant experience is preferred.
• Excellent telephone and customer service skills; medical terminology preferred.

Responsibilities

• Logs onto computer system to process paperwork for patient procedures.
• Filing: ensure all exam requests are filed under the correct daily folder.
• Registration: greet patients courteously and with sensitivity.
• Scheduling: answer phones and identify self within three rings.
• Front Desk: label incoming requisitions to correct department with patient medical #.
• Insurance Verification: verify orders from physicians include correct exam diagnosis.
• Teamwork: interact courteously and respect staff and volunteers.
• Accuracy/Department Safety: contact other departments when needed to ensure proper exam is ordered.

Skills

Customer service

Telephone etiquette

Teamwork

Communication

Typing

Data entry

Education

High school diploma or equivalent

Tools

Epic Radiant

Job description

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

To perform general scheduling functions of Radiology department with medical offices, patients and other hospital departments. Schedule all radiology procedures. Register all outpatients for radiology services. Integrates ancillary services to provide efficient and effective utilization of the Radiology Department. Provides physicians and their office staff a coordinated and timely system for scheduling procedures. Projects a professional image and positive attitude. Demonstrates effective customer service. Registration accountability of errors reviewed monthly.

EEO/AA/Disability/Veteran

Equally Employment Opportunity.

Responsibilities

• Essential Functions
  • Logs onto computer system to process paperwork for patient procedures.
• Filing
  • All entered requests for exams are filed under correct daily folder.
• Registration
  • Patients are greeted in a courteous and professional manner, while treated with sensitivity.
• Scheduling
  • Answers phone identifying self in a courteous manner within three rings.
• Front Desk
  • Labels all incoming requisitions to correct department with patient medical #.
• Insurance Verification
  • Acknowledges that all orders from physicians are correct diagnosis for exam.
• Teamwork
  • Interacts courteously and respects staff and volunteers.
• Accuracy/Department Safety
  • Contacts other departments when needed to ensure proper exam is ordered.

Qualifications

Education: Equivalent to four years high school, to include typing and training in office skills.

Experience

Computer literate, word processing and hospital information skills required. Previous medical background preferred. Prior hospital experience, such as admitting or MD office experience.

Additional Information

Experience using Epic Radiant preferred. Great telephone and customer service skills. Medical terminology preferred.