Radiology Service Desk Coordinator

Mercury Group Staffing and Placement Services; New York (NY); On-site; USD 42,016; Full time

Job summary

A staffing and placement agency is seeking a Radiology Service Desk Coordinator in New York. The role requires responding to support tickets efficiently while providing excellent customer service. Ideal candidates will have experience in a hospital setting, be familiar with technical imaging systems, and possess the ability to document interactions accurately. This is a temporary position lasting 8 weeks with a pay rate of $30.50/hr.

Qualifications

• Requires experience working in a hospital and/or with radiologists.
• Experience in a service desk environment is essential.
• Must be able to document and type at least 40 words a minute.

Responsibilities

• Respond to support tickets in a timely manner.
• Provide detailed notes of all activities and interactions.
• Communicate effectively with key stakeholders.
• Work under high pressure with adherence to SLA procedures.

Skills

Hospital experience

Experience in a service desk environment

Ability to type 40 words a minute

Technical familiarity with Imaging Information Systems

Education

High School diploma or GED

Job description

About the job Radiology Service Desk Coordinator

Job Title: Radiology Service Desk Coordinator

Location: New York, NY 10037

Duration: 8 Weeks

Shift: Day

Pay Rate: $30.50/hr

Job Description:
As a Radiology Service Desk Coordinator, you will play a crucial role in responding to support tickets promptly and ensuring superior customer service. This position involves dealing with a high-pressure environment and adhering to SLA escalation procedures for resolution. Detailed note-taking of all activities and interactions in the system is essential.

Responsibilities:

• Respond to support tickets in a timely manner
• Provide detailed notes of all activities and interactions in the system
• Communicate effectively with key organizational stakeholders
• Work in a high-pressure environment with SLA escalation procedures for resolution

Skills:

• Experience working in a hospital and/or with radiologists is required
• Experience working in a service desk environment
• Ability to document and type 40 words a minute
• Technical familiarity with Imaging Information Systems (IIS), Hospital Information Systems (HIS), Picture Archive and Communication Systems (PACS), EPIC, E-Clinical, Athena, or a similar system

Education:
High School diploma or GED