Patient Scheduling Associate 2

Radiology Associates of Hartford, Pc; Enfield (CT); On-site; USD 36,000 - 52,000; Full time

Job summary

Radiology Associates of Hartford, Pc is seeking a scheduling coordinator to manage patient exam appointments across multiple imaging centers. The role involves processing patient demographics and RX orders via phone and computer, within a fast-paced call center environment, while adhering to HIPAA and organizational protocols.

The candidate should have radiology scheduling experience, a high school diploma or GED, and the ability to type at least 35 words per minute.

Qualifications

• Proven track record of accurate and efficient work.
• Computer experience and ability to type at least 35 wpm.
• High School Diploma or GED required; Radiology-specific experience preferred.
• Minimum 1 year of Radiology scheduling experience required.

Responsibilities

• Schedule patient exams according to physician RX orders with accuracy and timeliness.
• Handle high-volume inbound calls and scheduling tasks.
• Complete outbound scheduling calls when RXs are received.
• Follow up on patient and referring physician inquiries.
• Maintain a daily avg. of 50+ scheduled exams with low errors.
• Coordinate with referring offices to verify RX completeness.
• Maintain patient privacy and HIPAA compliance.
• Participate in training and team meetings.

Skills

Accurate and efficient work

Typing speed 35 wpm

Education

High School Diploma or GED

Radiology-specific experience

1 year radiology scheduling experience

Job description

Description

POSITION SUMMARY

Responsible for scheduling, canceling, and rescheduling of patient exams for multiple imaging center locations by collecting and processing accurate patient demographics and clinical information in accordance with Radiology Associates of Hartford protocol pertinent to the requested exam. Responsibilities are performed via phone and computer in a call center setting with a high volume of daily calls and fax requests from patients and/or referring physician offices. Performs other related duties with the job classification or organizations as necessary or as assigned by management.

ESSENTIAL RESPONSIBILITIES

• Accept a high volume of inbound calls and schedule patient exams according to physician RX orders with the ability to balance scheduling priority and patient need aligned with RAH policy, scheduling guidelines and medical appropriateness while ensuring accuracy in a timely manner.
• Accept special assignments/projects to support Call Center, Scheduling and RAH practices.
• Complete outbound calls to schedule patient exams when a RX is received on unscheduled patients aligned with RAH policy, scheduling guidelines and medical appropriateness while ensuring accuracy in a timely manner.
• Follow up on all patient and referring physician inquiries.
• Respond to all calls with courtesy and professionalism.
• Required to maintain a minimum daily average of 50+ scheduled exams with a minimal error rate.
• Consult with referring physician offices to ensure written and/or electronic orders (RX) exist and obtain them as needed; verify completeness of RX once written or electronic RX is received.
• Manage and elevate priority issues; route calls and questions to appropriate resources.
• Communicate relevant information to the scheduling team lead, supervisor and/or management to maintain continuity of care.
• Assure that patient rights to fair and equitable treatment, self-determination, individuality, privacy, and civil rights are maintained.
• Maintain confidentiality of all classified and sensitive information and records, including patient care information by the Health Insurance Portability and Accountability Act (HIPAA).
• Attend and participate in seminars, in-service educational classes, staff meetings and on-the-job training programs as required.
• Work and manage outbound work queues
• Maintain and optimize existing schedules daily
• Proficiently manage incoming faxes
• Provide job-shadowing, including answering questions, as needed
• All other duties as assigned.

Requirements

KNOWLEDGE & SKILLS

• Required: Proven track record of accurate and efficient work
• Required: Computer experience and ability to type a minimum of 35 wpm

EDUCATION & EXPERIENCE

• Required: High School Diploma or GED
• Required: Radiology specific experience
• Required: Minimum of 1 years' experience in Radiology scheduling

WORK ENVIRONMENT

This position is based in a healthcare facility that provides patient care services in a fast-paced and team-oriented environment.

Employees may work in various clinical or administrative areas depending on their role.

Radiology Associates of Hartford is an Equal Opportunity Employer