Senior Contact Center Advocate – MRI

Henry Ford Health; Grand Blanc (MI); On-site; USD 35,000 - 52,000; Full time

Job summary

Henry Ford Health in Grand Blanc is seeking a Contact Advocate II for the MRI Center. You will handle multi-channel contacts, engage physicians, administrators, patients and stakeholders, and act as a welcoming front door to callers while maintaining patient loyalty and efficient service.

The role requires a high school diploma or GED, 2 years of customer service, and proficiency with HFHS applications and EPIC.

Qualifications

• High school diploma or GED required.
• Two years of customer service experience.
• Associate's degree in business or related field preferred.
• HFHS clinical/customer service experience helpful.
• Six months as Contact Center Advocate I or one year outpatient clinic HFHS apps.
• Proficiency with EPIC and strong computer skills.
• Ability to communicate effectively, verbally and in writing.
• Meet QA and workforce adherence goals.

Skills

Customer service

Communication

Listening

Decision making

Problem solving

Education

High school diploma or GED

Associate's degree preferred

Tools

EPIC

Microsoft Office

Job description

Henry Ford Health in Grand Blanc is seeking a Contact Advocate II for the MRI Center. You will handle multi-channel contacts, engage physicians, administrators, patients and stakeholders, and act as a welcoming front door to callers while maintaining patient loyalty and efficient service.

The role requires a high school diploma or GED, 2 years of customer service, and proficiency with HFHS applications and EPIC.