Radiology Scheduling & Care Coordination Specialist

University of California - San Francisco; San Francisco (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

University of California, San Francisco is seeking a Radiology Central Scheduling Clerk (Ambulatory Care Admin) to coordinate urgent add-on appointments and assist with scheduling multiple exams. You will liaison with patients, clinics, radiologists, and referring physicians to resolve scheduling issues.

The role emphasizes proactive follow-up, effective communication, and teamwork within Radiology Central Scheduling, PAR, and Radiology Billing to ensure high-quality, accurate scheduling.

Qualifications

• HS grad or equivalent with related experience, or college degree with 6 months related experience.
• Experience in Radiology or related hospital experience.
• Familiarity with clinic medical billing, coding, and documentation.
• Strong communication skills in verbal and written form.
• Interpersonal skills with diverse staff and patients.
• Excellent time management and ability to prioritize multiple tasks.
• Proficient in word processing and spreadsheet software; familiarity with healthcare IT.

Responsibilities

• Coordinate urgent add-on and complex procedures.
• Email or call modality managers to ensure correct scheduling.
• Work with ordering providers to update incorrect orders.
• Follow up with referring providers and patients to close open items.
• Serve as a primary scheduling resource inside and outside Radiology.
• Call patients who were scheduled incorrectly to reschedule.
• Monitor real-time workflow using center application and raise issues.
• Communicate schedule issues clearly to stakeholders.
• Collaborate with PAR and Radiology Billing on referrals and rescheduling.
• Pre-register all outpatients.
• Ensure patient information is current.
• Use Automatic Scheduling Module for current exam times.
• Demonstrate competency in Radiology Information System.
• Follow department/hospital attendance guidelines.
• Provide excellent customer service to patients and colleagues.
• Attend meetings to stay current.
• Adhere to department standards.
• Support coordination of image retrieval.
• Other duties as assigned.

Skills

Radiology scheduling

Excellent communication

Patient coordination

Multitasking under pressure

Problem solving

Team collaboration

Attention to detail

Education

High school diploma or equivalent

Job description

University of California, San Francisco is seeking a Radiology Central Scheduling Clerk (Ambulatory Care Admin) to coordinate urgent add-on appointments and assist with scheduling multiple exams. You will liaison with patients, clinics, radiologists, and referring physicians to resolve scheduling issues.

The role emphasizes proactive follow-up, effective communication, and teamwork within Radiology Central Scheduling, PAR, and Radiology Billing to ensure high-quality, accurate scheduling.