Radiology Referrals Supervisor — Team Leader & Coach

Optum; Worcester (MA); On-site; USD 50,000 - 89,000; Full time

Job summary

Reliant Medical Group, part of the Optum family, seeks a Referral Supervisor - Radiology in Worcester, MA. This full-time, office-based role leads a team of Referral Coordinators, ensuring high-quality patient service and efficient referral handling.

Responsibilities include coaching staff, monitoring performance, resolving issues, and driving process improvements. Prior supervisory experience and strong communication skills are essential.

Qualifications

• High school diploma or equivalent required.
• 3+ years in a clinical and/or customer service setting.
• 2+ years in a Lead or Supervisory role in similar environments.

Responsibilities

• Manage daily activities of Referral Coordinator Coordinators and monitor process flow.
• Oversee call queue to maintain service levels and performance.
• Provide coaching, feedback, and corrective actions per policy.
• Perform annual performance reviews and schedule staff per needs.
• Lead recruitment, onboarding, and staff development.

Skills

Leadership

Customer Service

Team Work

Problem Solving

Decision Making

Written Communications

Oral Communications

Education

High school diploma or equivalent

Tools

EPIC

EMR systems

Job description

Reliant Medical Group, part of the Optum family, seeks a Referral Supervisor - Radiology in Worcester, MA. This full-time, office-based role leads a team of Referral Coordinators, ensuring high-quality patient service and efficient referral handling.

Responsibilities include coaching staff, monitoring performance, resolving issues, and driving process improvements. Prior supervisory experience and strong communication skills are essential.