Radiology Referral Supervisor: Lead Care Coordination

NaviHealth; Worcester (MA); On-site; USD 50,000 - 89,000; Full time

Job summary

Reliant Medical Group in Worcester, MA seeks a Referral Coordinator Supervisor to lead a team of Referral Coordinators. This office-based, full-time role focuses on managing daily operations, improving service levels, and coaching staff to deliver exceptional patient care within a value-based framework.

Responsibilities include performance reviews, process improvements, handling escalations, interviewing candidates, and ensuring compliance with policies.

Qualifications

• High school diploma or equivalent education, experience or training.
• 3+ years in a clinical and/or customer service setting.
• 2+ years in a Lead or Supervisory role in similar environments.

Responsibilities

• Manage daily activities of Referral Coordinator Coordinators and ensure standards.
• Monitor queue and service levels; track attendance and performance.
• Provide coaching, conduct performance reviews and escalation as needed.
• Interview, select and onboard new staff; ensure policy compliance.
• Set direction, support staff, and handle on-call staffing.
• Resolve patient concerns and maintain QA statistics.

Skills

Leadership potential

Customer Service

Written Communications

Oral Communications

Team Work

Decision Making

Problem Solving

Education

High school diploma

Tools

EPIC

Job description

Reliant Medical Group in Worcester, MA seeks a Referral Coordinator Supervisor to lead a team of Referral Coordinators. This office-based, full-time role focuses on managing daily operations, improving service levels, and coaching staff to deliver exceptional patient care within a value-based framework.

Responsibilities include performance reviews, process improvements, handling escalations, interviewing candidates, and ensuring compliance with policies.