Radiology Patient Scheduling Representative

t2-flex-force; Danville (PA); Remote; USD 21,000 - 29,000; Full time

Benefits offered by this job

Remote work environment

Extensive training and development

Benefits and 401(k)

Job summary

T2 Group is hiring Radiology Patient Scheduling Representatives to coordinate diagnostic imaging appointments (MRI, CT, Ultrasound, X‑ray, Mammography, Nuclear Medicine). This full‑time remote role supports a leading healthcare organization with HIPAA compliance and patient‑centered service.

You will handle scheduling, insurance verification, and data entry while maintaining accuracy and responsiveness in a fast-paced call center environment.

Qualifications

• High School Diploma or GED required; Associate's/Bachelor's preferred.
• Must have experience using Epic EMR/EHR.
• Navigate Epic scheduling, registration, and patient access workflows.
• Review orders, demographics, insurance, and appointment details within Epic.
• 1–3 years of healthcare scheduling or call-center experience preferred.
• Prior radiology scheduling experience is highly preferred.

Responsibilities

• Schedule patients for radiology and diagnostic imaging procedures per orders and protocols.
• Review imaging orders for completeness before scheduling.
• Obtain and verify patient demographics, insurance, and registration details.
• Answer inbound calls from patients, offices, and providers about appointments.
• Educate patients on preparation, documents, arrival times, and expectations.
• Coordinate appointment scheduling based on modality availability and patient needs.
• Verify insurance coverage and obtain authorizations when required.
• Document scheduling activities and patient interactions in the systems.

Skills

Communication skills

Healthcare scheduling

Attention to detail

Remote work self-management

Education

High school diploma or GED

Tools

Epic EMR/EHR

Microsoft Office

Job description

About T2 Group:

T2 Group is a dynamic consulting and workforce solutions firm specializing in healthcare IT, revenue cycle, and patient access. We partner with leading health systems and organizations nationwide to deliver innovative, high-impact solutions that drive operational efficiency and improve patient outcomes. At T2 Group, we believe in empowering talent, embracing flexibility, and fostering a culture of collaboration, accountability, and growth. Join a team where your expertise makes a difference and your contributions are valued.

Opportunity

Are you interested in joining the healthcare industry? Do you have a passion for helping patients and delivering exceptional customer service? Would you enjoy working from home while supporting patients in accessing important diagnostic imaging services?

If so, we want you on our team at T2 Flex Force!

We are seeking full-time Radiology Patient Scheduling Representatives to support a leading healthcare organization. In this role, you will coordinate patient scheduling for diagnostic imaging services including MRI, CT, Ultrasound, X-Ray, Mammography, Nuclear Medicine, and other radiology procedures. You will play a critical role in ensuring patients receive timely access to care while providing a positive and compassionate scheduling experience.

Prerequisites for employment include a clear Background Check and Medicare Fraud Check.

Responsibilities

• Schedule patients for radiology and diagnostic imaging procedures in accordance with physician orders and departmental protocols
• Review imaging orders for completeness and accuracy prior to scheduling
• Obtain and verify patient demographic, insurance, and registration information
• Answer inbound calls from patients, physician offices, and healthcare providers regarding imaging appointments
• Educate patients regarding preparation instructions, required documentation, arrival times, and procedure expectations
• Coordinate appointment scheduling based on modality availability, provider requirements, and patient needs
• Verify insurance coverage and obtain authorization information when required
• Accurately document scheduling activities and patient interactions within designated systems
• Adhere to HIPAA, HITECH, and organizational confidentiality standards
• Provide professional, compassionate, and patient-centered service during every interaction
• Meet productivity, quality, and customer service expectations in a fast-paced call center environment
• Available to work shifts between 8:00 AM and 7:00 PM EST as needed

The Perks

• Opportunity to gain valuable healthcare and radiology scheduling experience
• Potential for long‑term employment based on client needs and performance
• Extensive training and professional development opportunities
• Remote work environment
• Positive team culture and supportive leadership
• Meaningful work that directly impact patient access to care

Requirements

• High School Diploma or GED required; Associate's or Bachelor's Degree preferred
• Must have experience using Epic EMR/EHR
• Ability to navigate Epic scheduling, registration, and patient access workflows
• Experience reviewing orders, patient demographics, insurance information, and appointment details within Epic
• 1-3 years of healthcare scheduling, patient access, call center, medical office, or customer service experience preferred
• Prior radiology scheduling experience highly preferred
• Familiarity with medical terminology and diagnostic imaging procedures preferred
• Strong attention to detail and commitment to accuracy
• Excellent verbal, written, and interpersonal communication skills
• Ability to maintain strict confidentiality and handle sensitive patient information
• Comfortable working in multiple software applications and electronic medical record systems
• Proficient with Microsoft Office applications including Outlook, Word, and Excel
• Ability to work independently in a remote environment
• Flexible, adaptable, and able to thrive in a fast‑paced healthcare setting
• Strong work ethic, reliability, and commitment to outstanding patient service

Additional Position Information

• Full-time W-2 employment
• Benefits and 401-k available for eligible employees
• Remote / WorkFromHome position
• Salary $18 per hour
• Standard schedules: shifts are assigned after training from Monday through Friday, 7:00 AM - 7:00 PM EST
• Training hours are 8 AM EST to 4:30 PM EST
• Company-provided equipment supplied
• High-speed, reliable internet connection required
• Employees must maintain a professional, distraction‑free home office environment