Radiology Operations Lead

Summit Health; City of Rye (NY); On-site; USD 32,000 - 40,000; Full time

Job summary

VillageMD is seeking a Radiology Tech Aide to support front desk and imaging operations at NY sites. Responsibilities include assisting radiology team, coordinating scheduling, and ensuring smooth patient flow.

Prior experience with imaging equipment and PACS is preferred; strong customer service and English communication are essential. The role requires a High School diploma, 0–1 year experience, and proficiency in MS Word/Excel.

Qualifications

• High School Graduate/GED required.
• 0-1 years’ experience required; Radiology/Front Desk/Tech-aide preferred.
• Ability to communicate in English, both orally and in writing required.
• Strong customer service and organizational skills required.
• Working knowledge of MS Word and MS Excel; experience with PACS systems preferred.
• Experience with imaging, patient care, and filming equipment preferred.

Responsibilities

• Create an environment that promotes customer service excellence.
• Maintain ability to perform and cover all essential job functions of tech aides.
• Answer and place calls; take and relay messages; handle requests and refer to staff.
• Train all new tech aides upon hire.
• Serve as a liaison between staff, physicians, patients, and Radiology Manager.
• Assist in managing staff schedules, PTO calendar, and cross-coverage.
• Assist in scheduling/rescheduling patients and overseeing room availability.
• Report system outages and coordinate maintenance for equipment; place service tickets.
• Place IT/Facility tickets for staff and oversee NYN radiology coordination; match orders in PACS.
• Monitor the not read list daily and ensure prior authorizations where required.
• Coordinate PTO overlap to ensure cross-coverage among teams.
• Order supplies and maintain inventory for assigned sites.
• Monitor sites for state inspections and maintain staff documentation.
• Maintain and track dosimeter reports for staff.
• Assist Manager in improving operational efficiencies and financial goals.

Skills

Customer service

Organizational skills

MS Word

MS Excel

PACS experience

English communication

Education

High School Diploma / GED

Tools

PACS System

Office equipment

Job description

VillageMD is seeking a Radiology Tech Aide to support front desk and imaging operations at NY sites. Responsibilities include assisting radiology team, coordinating scheduling, and ensuring smooth patient flow.

Prior experience with imaging equipment and PACS is preferred; strong customer service and English communication are essential. The role requires a High School diploma, 0–1 year experience, and proficiency in MS Word/Excel.