Radiology IT Systems Support Specialist (PACS/RIS)

Intelerad; Tampa (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Intelerad is seeking a System Support Specialist I to join its Client Support team, delivering reliable radiology IT support across hospitals, clinics, and imaging centers. The role emphasizes RIS, PACS, VNA, DICOM, HL7, and HIPAA compliance to minimize downtime and maintain efficient clinical workflows.

The position requires 2+ years in Healthcare IT, strong problem-solving, and collaboration with radiologists and IT staff.

Qualifications

• 2+ years of experience in Healthcare IT, with exposure to radiology systems support or a closely related technical discipline.
• Working knowledge of PACS, RIS, VNA, and medical imaging workflows or equivalent
• Familiarity with DICOM, HL7, IHE, and healthcare interoperability standards
• Experience with Windows Server environments (2012, 2016, 2019, 2022+), networking fundamentals, and SQL Server or Oracle databases
• Experience with ticketing systems such as Salesforce ServiceCloud, ZenDesk, or ServiceNow
• Strong analytical and problem-solving skills with ability to diagnose technical issues efficiently and elevate appropriately
• Clear, professional communication skills with the ability to engage effectively with both technical and clinical personnel
• Ability to manage multiple priorities in a fast-paced healthcare environment, working both independently and collaboratively
• Understanding of cybersecurity best practices and HIPAA compliance requirements.

Responsibilities

• Deliver technical support and troubleshooting for radiology IT systems including RIS, PACS, and Vendor Neutral Archives (VNA), ensuring system availability and performance that supports uninterrupted patient care delivery
• Collaborate with clinical and IT stakeholders — including radiologists and technologists — to diagnose system issues, streamline workflows, and implement solutions that improve operational efficiency and the end-user experience
• Support healthcare interoperability standards including DICOM, HL7, and IHE to maintain seamless integration between imaging systems and electronic health records
• Accurately document all troubleshooting activities, resolutions, and technical procedures, contributing to a shared knowledge base that drives continuous improvement and team effectiveness
• Ability to handle sensitive patient data in compliance with applicable privacy regulations
• The shift for this role is 11am-730pm Eastern time Monday-Friday

Skills

Healthcare IT experience

Analytical thinking

Communication skills

Team collaboration

Security best practices

Education

Bachelor's degree in Computer Engineering, Information Technology, or related field

Tools

Windows Server 2012/2016/2019/2022+

SQL Server

Oracle databases

Salesforce ServiceCloud

ZenDesk

ServiceNow

PowerShell

Bash

Python

Linux

Job description

Intelerad is seeking a System Support Specialist I to join its Client Support team, delivering reliable radiology IT support across hospitals, clinics, and imaging centers. The role emphasizes RIS, PACS, VNA, DICOM, HL7, and HIPAA compliance to minimize downtime and maintain efficient clinical workflows.

The position requires 2+ years in Healthcare IT, strong problem-solving, and collaboration with radiologists and IT staff.