Radiology Front Desk & Patient Concierge

Beth Israel Lahey Health; Boston (MA); On-site; USD 28,240 - 38,007; Full time

Job summary

Beth Israel Lahey Health is seeking a Reception Desk Representative to provide excellent customer service and manage patient interactions. In this role, you will schedule appointments, update patient information, and facilitate communication between patients and healthcare providers.

Applicants must have a High School diploma and 1-3 years of relevant customer service experience. Strong communication skills and the ability to remain calm in stressful situations are essential.

The pay range for this position is $20.50 - $27.59.

Qualifications

• 1-3 years related work experience required in a customer service role.
• Demonstrated skills excellence including active listening, problem solving, and the ability to remain calm in emotional or stressful situations.
• Basic familiarity with computers and ability to navigate web-based applications.

Responsibilities

• Answers, screens, and processes incoming calls in a professional manner.
• Utilizes and adheres to department and hospital guidelines.
• Sends out accurate communication e-mails to physicians and other providers.
• Takes appropriate actions to diffuse challenging situations.

Skills

Customer Service

Active Listening

Problem Solving

Attention to Detail

Interpersonal Skills

Keyboarding Skills

Education

High School diploma or GED

Associate's degree preferred

Job description

Beth Israel Lahey Health is seeking a Reception Desk Representative to provide excellent customer service and manage patient interactions. In this role, you will schedule appointments, update patient information, and facilitate communication between patients and healthcare providers.

Applicants must have a High School diploma and 1-3 years of relevant customer service experience. Strong communication skills and the ability to remain calm in stressful situations are essential.

The pay range for this position is $20.50 - $27.59.