Radiology Administrative Assistant- Overnights

Midwest Radiology; Roseville (MN); Hybrid; USD 27,552 - 28,929; Full time

Job summary

Midwest Physicians Services - MPS in Roseville, MN is seeking a Radiology Administrative Assistant to support radiology workflows 24/7 from the administration office.

The role requires multitasking across systems, strong communication, and teamwork to meet turnaround times for hospitals and clinics. Night shifts on a 7-on/7-off schedule with hybrid remote options are available.

Qualifications

• High school diploma or equivalent required.
• Medical terminology course preferred.
• Medical/communications background a plus.
• Strong sense of urgency and ability to multitask.
• Excellent verbal and written communication skills.
• Proficient with Windows and Microsoft Office.

Responsibilities

• Provide customer support by monitoring and facilitating radiology workflow 24/7.
• Ensure studies are complete with history, paperwork and images.
• Liaise with physicians, technologists and staff for requests.
• Navigate multiple systems while handling calls and paperwork.
• Assist after-hours interventional clients and notify staff as needed.
• Document issues and notify IT/QA staff when necessary.

Skills

Multitasking

Communication

Teamwork

Telephone etiquette

Detail orientation

Education

High School Diploma or GED

Medical terminology course

Medical background

Tools

Windows OS

Microsoft Office

Internet

Instant Messaging

Job description

Job Details Job Location: Midwest Physicians Services - MPS - Roseville, MN 55113 Position Type: Full Time Education Level: High School Salary Range: $20.00 - $21.00 Hourly Travel Percentage: None Full Time Benefit eligible position

Thursday - Wednesday, 7 days on and 7 days off, 70 hours per pay period
8:30pm - 7:00am

Hybrid remote work available (Must be able to come to our office in Roseville, MN)

JOB TITLE:

Radiology Administrative Assistant

LOCATION OR DEPARTMENT:

Administration Office, Roseville

EXEMPT STATUS/GRADE:

Non-exempt

REPORTS TO:

Quality Control Manager

SUPERVISORY RESPONSIBILITY:

None

SUMMARY OF POSITION:

Provide customer support to our clients by monitoring and facilitating the radiology workflow process (24/7) for hospitals, clinics and our practice Radiologists. To deliver excellent patient care, the Radiology Administrative Assistant team provides resources to our Radiologists by monitoring worklists and incoming workflow to meet turn-around-time (TAT) requirements for our clients, along with various customer support needs.

ESSENTIAL FUNCTIONS:

• Ensuring that all aspects of a study are received and complete (history, paperwork and images, etc.).
• Identifying and assigning exams, ranging from outpatient/clinic to emergent/critical exams, to the correct Radiologist worklist and providing paperwork and additional information when necessary.
• Liaising with Radiologists regarding any requests they may have and frequently calling physicians, technologists, and other health care staff.
• Multi-tasking and reliably navigating multiple computer systems while answering telephone calls and maintaining accuracy.
• Collaborating with hospitals and clinics to resolve problems, specific or general.
• Providing assistance to after-hours interventional clients, which often includes paging on-call Radiologists for immediate follow-up on emergent cases.
• Documenting issues that arise and notifying appropriate staff including IT department, shift leads and Quality Control Manager if necessary.
• Assisting other staff members with duties when appropriate.
• Communicating with coworkers, clients and Radiologists in a professional, courteous and timely manner.
• Incorporating company values into daily interactions with internal associates and external customers.
• Dependable – consistently at work and on time.
• Other duties as assigned.

QUALIFICATIONS:

• High school diploma or equivalent required.
• Medical terminology course or related education preferred.
• Medical or communications background a plus.
• Strong sense of urgency and ability to multi-task.
• Ability to work in a team environment as well as work independently.
• Telephone etiquette skills are essential.
• Professional, courteous and respectful demeanor.
• High level of attention to detail necessary.
• Strong organizational and prioritization techniques.
• Demonstrates sound judgment and decision-making abilities.
• Excellent verbal and written communication skills required.
• Total proficiency in a PC environment utilizing software/programs including Windows, Microsoft Office, Internet, Instant Messaging and other specialized online medical technologies, along with other general computer tools.

DAILY PHYSICAL DEMANDS REQUIRED FOR PERFORMING ESSENTIAL FUNCTIONS OF THE JOB:

Working in office environment. Requires sitting for long periods of time. Some bending and stretching required. Requires lifting papers or boxes up to 50 pounds occasionally. Repetitive motions, keyboarding, twisting, turning, gripping and grasping.

Environmental/working conditions:

Normal office working conditions

DISCLAIMER:

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. The Company reserves the right to amend and change responsibilities to meet Company needs as necessary. The relationship of anyone in this position with the Company is at-will.