RADIOLOGY ADMINISTRATIVE ASSISTANT

Valor Health; Emmett (ID); On-site; USD 36,000 - 52,000; Full time

Job summary

Valor Health Hospital in Emmett, ID is seeking an Administrative Assistant in Radiology to provide administrative and customer service support to patients, doctors and colleagues.

The role supports patient flow through CT, X-ray, MRI and Ultrasound, assists with PACS administration (NOVARAD and DR PACS) and coordinates with IT and external teams.

Day shift, full-time, with responsibilities including reception, patient registration, answering calls, and ensuring smooth department operations.

Qualifications

• Ability to multi-task and balance shifting priorities.
• Working understanding of clinical terminology.
• Proficient in Microsoft Office and cloud-based tools.
• Strong verbal and written communication skills.
• Respect privacy and maintain confidentiality.

Responsibilities

• Greets patients, visitors, and staff, directing them appropriately.
• Registers patients and verifies demographics and insurance.
• Answers phones and handles inquiries within scope.
• Maintains PACS operations and coordinates with IT for issues.
• Supports radiology flow including scheduling and coordination.
• Provides back up case management support including insurance verification.

Skills

Multi-tasking

Clinical terminology

Microsoft Office

Customer service

Communication skills

Time management

Tools

NOVARAD

DR PACS

Cerner

SharePoint

Job description

Job Details: Job Location: Valor Health Hospital - Emmett, ID 83617, Position Type: Full Time, Job Shift: Day, Position Title: Administrative Assistant (Radiology/Imaging)

Department: Radiology

Supervisor’s Title: Radiology Manager

I. Position Summary

In general, the Radiology Administrative Assistant works collaboratively and independently performing a variety of administrative functions for the Radiology department. The administrative assistant in Radiology is also responsible for providing administrative and customer service support to patients, doctors, and colleagues professionally and supportively.

II. Principal Functions and Responsibilities

• Reception and Customer service
• Greets patients, visitors, and staff, directing them to appropriate personnel and/or destination/room, helping as required.
• Registers patients, confirming/validating patient demographic, insurance, and other required information as appropriate.
• Explains hospital/department policy and procedures to patients, visitors and staff as necessary (including infection prevention and control).
• Answers the telephone, sends/received faxes, responding to enquiries within scope of authority, or, directing to most appropriate person.
• Takes, prioritizes, and relays messages for staff and/or patients. Locates staff, pages health-care professionals as required.
• Opens, sorts and distributes incoming mail and other materials.
• Collaborates and supports other departments to ensure optimal patient experience.
• Offer back up services for case management including contacting insurance companies for verification and clearance, patient call backs and inpatient support.
• Offers support, encouragement, and occasional training to patient access clerks.
• Support the flow of patients through CT, Xray, MRI and Ultrasound.
• Training and maintain knowledge and serve as PACS administrator. This entails efficient operations of both NOVARAD and DR PACS systems. Works closely with IT, GEM State, IMI and Saint Alphonsus to troubleshoot and resolve any errors.
• Pushes radiology images in PACS.
• Authorize and send DR and Primordial requests for new and terminated team members.
• Calls provider offices, requesting modified orders and lab work as needed prior to the patient’s imaging appointment. Verifies Preauthorization has been done.
• Assists in exam preparation and verifies patients’ lab results prior to imaging procedures in accordance with the Radiology Exam Ordering Guide
• Coordinates with Radiology Technologists to schedule field service engineers to come on site for the assessment and maintenance of radiology equipment.
• Daily triages the patient que in Cerner and schedules STAT exams.
• Manages and updates contact information for relevant billers, coders, and medical records staff regarding orders and results.
• Chaperones patients, when needed.
• Perform other duties to support program(s) and/or department(s) as assigned.
• Request/receives reports from external health-care facilities as directed.
• Requisitions and maintains office/medical supplies; counts and labels inventory as required. May be required to stock unit carts and/or supply areas.

Qualifications: III. Position Qualifications/Requirements

• Ability to multi-task and balance multiple/changing priorities.
• Working understanding of clinical terminology
• Computer skills, including Microsoft Office applications (word, excel, SharePoint), use cloud-based programs, Adobe, NOVARAD, and DR.
• Strong organizational and time management skills
• Strong verbal and written communication skills
• Problem solving and decision-making skills.
• Ability to work collaboratively and independently.
• Ability to work with sensitive information confidentially.
• Ability to follow policy, regulations, and laws.