Radiology Secretary

Appling Healthcare; Baxley (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

Appling Healthcare is seeking a Radiology Receptionist to support the Radiology Manager by creating and canceling patient appointments, maintaining patient information, and performing clerical duties. The role involves greeting patients, handling phone inquiries, scheduling tests, and ensuring confidentiality of patient data.

Regular hours are Monday through Friday, 8:00am to 4:30pm. Prior radiology or customer service experience is preferred but not required; High School Diploma or equivalent

Qualifications

• High School Diploma or Equivalent preferred but not required.
• Previous customer service experience preferred but not required.
• Ability to read and communicate effectively in English; additional languages preferred.

Responsibilities

• Greets patients arriving for tests in imaging sections.
• Operates phone, copy machine and computer systems for the department.
• Answers calls to Radiology Department in a professional manner and assists patients.

Skills

Customer service

Interpersonal skills

Multitasking

Education

High School Diploma or Equivalent

Tools

Phone system

Computer system

Job description

Job Summary: Under the direct supervision of the Radiology Manager, the Radiology Receptionist is
responsible for creating and canceling patient appointments, the upkeep of patient information, and other
clerical duties.

Regular Scheduled hours

Monday - Friday

8:00am to 4:30pm

DUTIES AND RESPONSIBILITIES:

• Greets patients arriving for tests in various imaging sections.
  
• Operates equipment pertaining to role (phone, copy machine, computer system,
  etc)
• Answers calls to the Radiology Department in a professional and courteous
  manner and assists patients with their inquiries or directs them to the appropriate
  people.
• Receives requests for appointments via phone or fax. Coordinates appointments
  with all respective areas that may be necessary.
• Handles all transactions with patient information discreetly and follows guidelines
  regarding confidentiality of patient information.
• Schedules appointments for patients and keeps appointments organized and
  updated. Cancels appointments as necessary.
• Complies with protocols for scheduling all requested exams
• Completes check-in process and notifies respective departments of patient
  arrivals.
• Initiates and processes orders to prepare tests. Ensures correct orders are
  placed for appropriate tests being done. Ensures all demographic information is
  correct.
• Maintains insurance information for patients.
• Responds to requests for assistance in a timely manner.
• Manages concerns and complaints in a calm manner.
• Receives and logs disk sent for comparisons. Fills out requests and has a patient
  sign for all disks given out
• Completes all record retrieval requests
• Recognizes when others are in need of assistance and consistently offers to help
  when own workload permits.
• Performs other job-related duties as requested.

ORGANIZATIONAL REQUIREMENTS:

• Adheres to dress code – appearance is neat and clean
• Demonstrates dependability by reporting to work on time and as scheduled.
  Wears identification while on duty.
• Completes annual education requirements, including all local, state, federal, and
  accredited body regulations.
• Maintains regulatory requirements, including all local, state, federal, and
  accredited body regulations.
• Maintains confidentiality at all times.
• Works at maintaining good rapport and a cooperative working relationship with
  all pavilion and hospital staff.
• Represents the facility in a positive and professional manner
• Ensures compliance with policies and procedures including but not limited to
  department operations, fire, safety, and infection control.
• Complies with all organizational policies regarding ethical business practices.

JOB QUALIFICATIONS:

Education/Qualification Requirements:

High School Diploma or Equivalent preferred but not required.

Experience:

Previous experience in Radiology is preferred but not required.
Previous customer service experience is preferred but not required.

Language Skills:

Ability to read and communicate effectively in English, both verbally and in writing.
Additional languages preferred

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.