Racquets Shop Coordinator — Elevate Member Experience

Southern Hills Country Club; Tulsa (OK); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) plan with a 100% match of the fi

Free Lunch and/or Dinner

Uniforms

Free On-Site Parking

Six Paid Holidays for Full-Time

Job summary

Southern Hills Country Club in Tulsa, OK is seeking a Racquets Assistant Coordinator to support the Director of Racquets, Shop Buyer and Shop Coordinator. You will help manage merchandising, apparel preparation, court bookings, and daily administrative tasks to create a polished member experience.

The ideal candidate is organized, detail-oriented, adaptable, and service-driven, with experience in retail or sporting goods and familiarity with POS systems.

Qualifications

• High School Diploma or GED required.
• Background in retail, sporting goods preferred.
• Familiarity with POS software.
• Club experience a plus.

Responsibilities

• Provide exceptional, personalized service to members and guests, responding to questions and assisting with merchandise, shop services, and general inquiries.
• Support the Shop Buyer with daily retail operations, including merchandising, displaying new arrivals, organizing merchandise, and maintaining an attractive shop environment.
• Prepare apparel and merchandise for presentation, including steaming, folding, and tagging.
• Assist with receiving, organizing, and maintaining merchandise and inventory to ensure the shop remains well-stocked and orderly.
• Support the Shop Coordinator with daily administrative tasks, including answering phone calls, responding to inquiries, and assisting with court bookings and scheduling.
• Provide accurate and courteous assistance with court reservations, member requests, and other racquet-related inquiries in accordance with Club procedures.
• Maintain a consistent presence on the shop floor, ensuring members and guests receive prompt, attentive, and professional service.
• Assist with maintaining the cleanliness, organization, and overall presentation of the racquet shop and its merchandise.
• Communicate effectively with the Shop Buyer, Shop Coordinator, and racquets team to coordinate daily priorities and respond to operational needs.
• Assist with special events, seasonal merchandise displays, promotions, and other shop activities as needed.
• Perform additional duties as assigned to support the efficient operation of the racquet shop and the overall member experience.
• Learn the Jonas (POS system) and Club essential (website software) to accomplish any assigned tasks.

Skills

Customer service

Merchandising

POS familiarity

Court bookings

Detail-oriented

Education

High School Diploma or GED

Tools

Jonas POS system

Club essential

Job description

Southern Hills Country Club in Tulsa, OK is seeking a Racquets Assistant Coordinator to support the Director of Racquets, Shop Buyer and Shop Coordinator. You will help manage merchandising, apparel preparation, court bookings, and daily administrative tasks to create a polished member experience.

The ideal candidate is organized, detail-oriented, adaptable, and service-driven, with experience in retail or sporting goods and familiarity with POS systems.