Racquets Pro Shop & Member Experience Manager

Pittsburgh Field Club; Pittsburgh (Allegheny County); On-site; USD 24,000 - 34,000; Full time

Job summary

Pittsburgh Field Club is seeking a motivated Racquets Pro Shop & Member Services Manager to deliver outstanding member service, handle pro shop operations, and support programs and events on site. You will assist with merchandising, stringing, and facility upkeep while engaging with members and guests.

Ideal candidates bring a customer-service mindset, strong communication, and organizational skills. Training will be provided for racquet stringing and systems; this is a full-time on-site

Qualifications

• Positive, dependable, motivated, and professional, with a strong customer-service mindset.
• Clear, professional communication in person, by phone, by text, and by email.
• Organized, detail-oriented, and able to manage multiple priorities and follow through.
• Able to lift approximately 40 pounds for short distances as required for court operations.
• Experience in hospitality, retail, customer service, merchandising, Canva, or recreational facilities is helpful but not required.

Responsibilities

• Provide friendly, professional service as a primary contact for members and guests.
• Answer questions about programs, events, lessons, courts, and department offerings by phone and through the department communication system.
• Maintain current knowledge of Racquets activities and assist members with registrations.
• Assist with Pro Shop purchases and process sales, registrations, and member charges through Club POS.
• Maintain clean, organized, professional, and welcoming member-facing Racquets facilities.
• Prepare, open, and maintain tennis and platform tennis courts, including seasonal upkeep and court clearing as needed.
• Lift and move objects weighing approximately 40 pounds for short distances as required.
• Draft timely, professional member emails and responses.
• Communicate accurate, up-to-date information about programs, events, and department activities.
• Create clear, visually appealing promotional materials using Canva.
• Help select apparel, brands, and merchandise that fit member interests.
• Communicate with established vendors and identify new product opportunities.
• Work with the Head Racquets Professional to manage purchases within the annual Pro Shop budget.
• Organize, display, and maintain Pro Shop merchandise.
• Graphic design, retail merchandising, buying, or apparel experience is a plus, but not required.
• Provide racquet stringing and related Pro Shop services; training is provided, and prior experience is not required.
• Maintain knowledge of current and upcoming programs to answer questions, recommend appropriate offerings, and assist with registrations for clinics, events, and lessons.

Skills

Customer service

Communication

Organizational skills

Sales

Tools

POS system

Canva

Job description

Pittsburgh Field Club is seeking a motivated Racquets Pro Shop & Member Services Manager to deliver outstanding member service, handle pro shop operations, and support programs and events on site. You will assist with merchandising, stringing, and facility upkeep while engaging with members and guests.

Ideal candidates bring a customer-service mindset, strong communication, and organizational skills. Training will be provided for racquet stringing and systems; this is a full-time on-site