Racquets Pro Shop & Member Services Lead

Pittsburgh-Field-Club; Pittsburgh (Allegheny County); On-site; USD 24,000 - 34,000; Full time

Job summary

The Pittsburgh Field Club is seeking a motivated, positive, and organized Racquets Pro Shop & Member Services Manager to join our Racquets Department. This role focuses on member service, pro shop operations, merchandising, and event support in a private club setting.

Responsibilities include welcoming members, assisting with registrations, processing sales, managing displays, and coordinating promotions using Canva. Training is provided for racquet stringing and department systems.

Qualifications

• Positive, dependable, motivated, and professional, with a strong customer-service mindset.
• Clear, professional communication in person, by phone, by text, and by email.
• Organized, detail-oriented, and able to manage multiple priorities and follow through.
• Able to lift approximately 40 pounds for short distances as required for court operations.

Responsibilities

• Provide friendly, professional service as a primary contact for members and guests.
• Answer questions about programs, events, lessons, courts, and department offerings by phone and through the department communication system.
• Maintain current knowledge of Racquets activities and assist members with registrations.
• Assist with Pro Shop purchases and process sales, registrations, and member charges through Club POS.
• Maintain clean, organized, professional Racquets facilities and courts.
• Open and maintain tennis and platform tennis courts, including seasonal upkeep.
• Draft timely, professional member emails and responses.
• Create promotional materials using Canva.
• Help select apparel, brands, and merchandise; work with vendors on product opportunities.
• Provide racquet stringing services; training provided.

Skills

Customer service

Merchandising

Communication

Organization

Hospitality mindset

Tools

Canva

POS system

Job description

The Pittsburgh Field Club is seeking a motivated, positive, and organized Racquets Pro Shop & Member Services Manager to join our Racquets Department. This role focuses on member service, pro shop operations, merchandising, and event support in a private club setting.

Responsibilities include welcoming members, assisting with registrations, processing sales, managing displays, and coordinating promotions using Canva. Training is provided for racquet stringing and department systems.