Racquet Pro Shop Manager: Member Experience Leader

Bobby Jones Links; Hope Valley West (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

The Racquet Pro Shop Manager at Hope Valley Country Club (operated by Bobby Jones Links) leads the pro shop's daily operations, delivering premier service to members and guests. You will oversee retail, inventory, and POS systems while supporting tennis and pickleball programming, events, and clinics with a focus on excellence.

The role requires professional, detail-oriented leadership and experience in retail operations, budgeting, and team supervision within a club environment.

Qualifications

• Proficiency in Excel, Word, and club point of sales systems.
• Understanding of club financials.
• Evaluation of customer satisfaction and responsiveness.
• Knowledge of shop inventory.
• Attention to detail.

Responsibilities

• Provide concierge-level member and guest service in the pro shop.
• Oversee retail operations including merchandise, inventory, and visual merchandising.
• Manage POS system, sales tracking, and monthly reporting.
• Recruit, train, and supervise part-time pro shop staff.
• Coordinate with maintenance for facility-related needs and events.
• Prepare and monitor the pro shop budget in collaboration with department head.

Skills

Customer service

Attention to detail

Inventory management

Team supervision

Budgeting/financial acumen

Communication

Tools

Excel

Word

POS systems

Inventory software

Job description

The Racquet Pro Shop Manager at Hope Valley Country Club (operated by Bobby Jones Links) leads the pro shop's daily operations, delivering premier service to members and guests. You will oversee retail, inventory, and POS systems while supporting tennis and pickleball programming, events, and clinics with a focus on excellence.

The role requires professional, detail-oriented leadership and experience in retail operations, budgeting, and team supervision within a club environment.