Racquets Pro Shop & Member Services Manager

Pittsburgh Field Club; Pittsburgh (Allegheny County); On-site; USD 24,000 - 34,000; Full time

Job summary

Pittsburgh Field Club is seeking a motivated Racquets Pro Shop & Member Services Manager to deliver outstanding member service, handle pro shop operations, and support programs and events on site. You will assist with merchandising, stringing, and facility upkeep while engaging with members and guests.

Ideal candidates bring a customer-service mindset, strong communication, and organizational skills. Training will be provided for racquet stringing and systems; this is a full-time on-site

Qualifications

• Positive, dependable, motivated, and professional, with a strong customer-service mindset.
• Clear, professional communication in person, by phone, by text, and by email.
• Organized, detail-oriented, and able to manage multiple priorities and follow through.
• Able to lift approximately 40 pounds for short distances as required for court operations.
• Experience in hospitality, retail, customer service, merchandising, Canva, or recreational facilities is helpful but not required.

Responsibilities

• Provide friendly, professional service as a primary contact for members and guests.
• Answer questions about programs, events, lessons, courts, and department offerings by phone and through the department communication system.
• Maintain current knowledge of Racquets activities and assist members with registrations.
• Assist with Pro Shop purchases and process sales, registrations, and member charges through Club POS.
• Maintain clean, organized, professional, and welcoming member-facing Racquets facilities.
• Prepare, open, and maintain tennis and platform tennis courts, including seasonal upkeep and court clearing as needed.
• Lift and move objects weighing approximately 40 pounds for short distances as required.
• Draft timely, professional member emails and responses.
• Communicate accurate, up-to-date information about programs, events, and department activities.
• Create clear, visually appealing promotional materials using Canva.
• Help select apparel, brands, and merchandise that fit member interests.
• Communicate with established vendors and identify new product opportunities.
• Work with the Head Racquets Professional to manage purchases within the annual Pro Shop budget.
• Organize, display, and maintain Pro Shop merchandise.
• Graphic design, retail merchandising, buying, or apparel experience is a plus, but not required.
• Provide racquet stringing and related Pro Shop services; training is provided, and prior experience is not required.
• Maintain knowledge of current and upcoming programs to answer questions, recommend appropriate offerings, and assist with registrations for clinics, events, and lessons.

Skills

Customer service

Communication

Organizational skills

Sales

Tools

POS system

Canva

Job description

Description

The Pittsburgh Field Club is seeking a motivated, positive, and organized individual to join our Racquets Department as a Racquets Pro Shop & Member Services Manager.

This position is ideal for someone interested in gaining experience in hospitality, customer service, merchandising, communication, and recreational facility operations. The Racquets Pro Shop & Member Services Manager serves as an important front-facing member of the department and will interact regularly with Pittsburgh Field Club members, guests, staff, and vendors.

Previous experience with tennis, pickleball, platform tennis, or other racquet sports is not required. We will provide on-the-job training for the responsibilities specific to our Racquets Department.

The ideal candidate takes pride in providing excellent service, communicates professionally, stays organized, and enjoys creating a welcoming environment for members.

Requirements

Member Service & Pro Shop Operations

• Provide friendly, professional service as a primary contact for members and guests.
• Answer questions about programs, events, lessons, courts, and department offerings by phone and through the department communication system.
• Maintain current knowledge of Racquets activities and assist members with registrations.
• Assist with Pro Shop purchases and process sales, registrations, and member charges through Club POS.

Facility & Court Operations

• Maintain clean, organized, professional, and welcoming member-facing Racquets facilities, including seating areas, decks, patios, courts, and surrounding spaces.
• Prepare, open, and maintain tennis and platform tennis courts, including seasonal upkeep and court clearing as needed.
• Lift and move objects weighing approximately 40 pounds for short distances as required.

Communication & Marketing

• Draft timely, professional member emails and responses.
• Communicate accurate, up-to-date information about programs, events, and department activities.
• Create clear, visually appealing promotional materials using Canva.

Merchandising & Pro Shop Buying

• Help select apparel, brands, and merchandise that fit member interests.
• Communicate with established vendors and identify new product opportunities.
• Work with the Head Racquets Professional to manage purchases within the annual Pro Shop budget.
• Organize, display, and maintain Pro Shop merchandise.
• Graphic design, retail merchandising, buying, or apparel experience is a plus, but not required.

Racquet Stringing

• Provide racquet stringing and related Pro Shop services; training is provided, and prior experience is not required.

Program Registration & Support

• Maintain knowledge of current and upcoming programs to answer questions, recommend appropriate offerings, and assist with registrations for clinics, events, and lessons.

Qualifications

We are looking for someone who:

• Positive, dependable, motivated, and professional, with a strong customer-service mindset.
• Clear, professional communication in person, by phone, by text, and by email.
• Organized, detail-oriented, and able to manage multiple priorities and follow through.
• Takes initiative and pride in maintaining a clean, welcoming environment.
• Comfortable learning new systems and working both independently and collaboratively.
• Able to lift approximately 40 pounds for short distances as required for court operations.

Experience in hospitality, retail, customer service, merchandising, graphic design, Canva, or recreational facilities is helpful but not required.

Schedule & Compensation

• Full-time position
• Pay: $21.00 per hour
• Weekly hours will remain generally consistent, but the schedule will vary seasonally based on the needs of the Racquets Department.
• Summer schedules will typically include more morning hours.
• Winter schedules will typically include more afternoon and evening hours.
• Some weekend availability may be required depending on programming, events, and facility needs.

Why Join the Pittsburgh Field Club?

This position provides the opportunity to gain hands‑on experience across several areas of the private‑club and hospitality industry, including member services, customer service, retail operations, merchandising, event promotion, professional communication, and recreational facility management.

The position will work closely with Racquets Department leadership and offers the opportunity to develop valuable professional communication, organizational, merchandising, and hospitality skills.

Interested candidates should contact Camron Cohen at [e-mail] with a résumé and a brief introduction expressing their interest in the position.