Racquet Sports Pro Shop Director

Bobby Jones Links; Durham (NC); On-site; USD 60,000 - 65,000; Full time

Job summary

Bobby Jones Links is seeking a Racquet Pro Shop Manager at Hope Valley Country Club in Durham, NC. You will lead daily pro shop operations, deliver concierge-level service to members, and drive retail success with inventory, POS, and reporting.

This role also oversees staff, budgets, and coordination with tennis and pickleball programs. We value professional, detail-oriented leaders who can foster a member-focused culture and ensure a first-class country club experience through operations,

Qualifications

• Proficiency in Excel, Word, and club point of sale systems.
• Understanding of Club financials.
• Evaluation of customer satisfaction and responsiveness.
• Knowledge of shop inventory.
• Attention to detail.

Responsibilities

• Provide concierge-level service to members and guests.
• Oversee retail operations including merchandise selection, inventory control, ordering, and visual merchandising.
• Recruit, train, and manage part-time pro shop associates.
• Maintain the cleanliness, organization, and presentation of the pro shop.
• Coordinate with maintenance and housekeeping for facility needs.
• Assist the Director of Racquet Sports with tournaments, leagues, exhibitions, and social events.
• Prepare and monitor annual pro shop budget and maintain records.

Skills

Customer service mindset

Attention to detail

Teamwork

Tools

Excel

Word

POS system

Job description

Bobby Jones Links is seeking a Racquet Pro Shop Manager at Hope Valley Country Club in Durham, NC. You will lead daily pro shop operations, deliver concierge-level service to members, and drive retail success with inventory, POS, and reporting.

This role also oversees staff, budgets, and coordination with tennis and pickleball programs. We value professional, detail-oriented leaders who can foster a member-focused culture and ensure a first-class country club experience through operations,