Racing Services Concierge | Wagering & Guest Experience

Sam Houston Race Park; Houston (TX); On-site; USD 23,000 - 32,000; Full time

Job summary

Sam Houston Race Park in Houston seeks a Racing Services Liaison to provide exceptional guest service for live racing, wagering inquiries, and event support. You will staff Bet Central Desks and various wagering locations to guide guests through wagering options and schedules.

Ideal candidates understand pari-mutuel wagering, racing terminology, and existing Sam Houston Race Park offerings, while delivering a welcoming, informed guest experience across departments.

Qualifications

• Previous experience in horse racing, pari-mutuel wagering, casino gaming, sportsbook, or guest services.
• Knowledge of Thoroughbred and/or Quarter Horse racing.
• Familiarity with racing programs, wagering machines, betting terminals, and/or simulcast wagering.
• Experience working in a high-volume customer-facing environment.

Responsibilities

• Provide friendly, professional, and knowledgeable customer service to racing guests.
• Assist guests with general wagering questions, betting terminology, racing information, and navigating the wagering process.
• Explain various wagering options and assist guests in understanding how to place wagers.
• Help guests understand race programs, betting slips, wagering windows, self-service wagering options, and available betting locations.
• Direct guests to the appropriate department or team member when questions fall outside the scope of the position.

Skills

Customer Service

Communication

Racing Knowledge

Problem Solving

Professionalism

Teamwork

Adaptability

Attention to Detail

Job description

Sam Houston Race Park in Houston seeks a Racing Services Liaison to provide exceptional guest service for live racing, wagering inquiries, and event support. You will staff Bet Central Desks and various wagering locations to guide guests through wagering options and schedules.

Ideal candidates understand pari-mutuel wagering, racing terminology, and existing Sam Houston Race Park offerings, while delivering a welcoming, informed guest experience across departments.