R.O.- Operations Manager

Capital Vacations; Branson (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary

Paid time off

Career growth

Insurance (Medical/Dental/Vision)

401k

Enthusiastic team environment

Travel perks to resort locations

Job summary

Capital Vacations in Branson is seeking an Operations Manager to oversee day-to-day resort operations, coordinate departments, and ensure high guest service levels. You will lead the team, supervise Front Office, Maintenance and Housekeeping, and support the General Manager on strategic projects.

Strong leadership, hospitality experience, and excellent communication are required. Expect a fast-paced environment with opportunities for growth and a focus on policy adherence and staff development.

Qualifications

• Minimum two years in hospitality
• Strong leadership and communication skills
• Ability to manage multiple departments and priorities

Responsibilities

• Coordinate operations across Front Office, Maintenance, Housekeeping
• Assist General Manager with operational projects
• Ensure all policies and procedures are followed and staff trained

Skills

Leadership

Communication

Multitasking

Interpersonal skills

Customer service

Education

Associate’s degree in Hospitality Management

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Career Opportunities with Capital Vacations

A great place to work.

Careers At Capital Vacations

Current job opportunities are posted here as they become available.

To learn more about working for Capital Vacations, please view our video below:

Opportunity for career advancement in a fast paced, growth-oriented Organization.

Below are just some of the benefits you'll receive!

• Competitive Salary
• Paid time off
• Career growth
• Medical / Dental / Vision insurance
• 401k
• Enthusiastic team environment
• Travel Perks to all our Resort locations

Purpose

The Operations Manager provides services essential to the mission of the organization and the day-to-day operations of the Resort.

Principal Duties and Responsibilities

• Responsibilities listed may not apply to all locations
• Assists in coordinating all Board related functions with General Manager
• Assists the General Manager with all operational projects
• Functions as the resort exchange company coordinator and is familiar with all rules governing the systems and the various programs available to owners
• Is responsible for after hour calls relating to resort issues as needed
• Supervises and coordinates all operations of the Resorts� departments as applicable to the Resort (Front Office, Maintenance, Housekeeping, etc.)
• Supervises the assignment of rooms; pre-blocks and assigns all V.I.P. and special room requests daily
• Assists with the processing of payroll, completing time edits, approving PTO request and submission in the absence of the General Manager
• Coordinates with all department heads in all pertinent information to ensure a smooth-running operation
• Controls all guests� vouchers and accuracy of the room or guests� folios
• Aids guests with inquiries, requests, and complaints
• Requisitions supplies and equipment for the Front Office/Admin and maintains a monthly inventory of supplies
• Disciplines subordinates when necessary
• Assists in training new team members
• Codes and processes payables for review by management
• Researches all Accounting related questions, discrepancies, and processes information promptly
• Contacts and negotiates vendor agreements as directed by the General Manager
• Coordinates and assists General Manager with the implementation of all policies and procedures for staff
• Is responsible for documenting, verifying and processing money due to the owners through the owner rental program
• Performs multi-purpose tasking within the guidelines set forth by Capital Vacations
• Complies with all Capital Vacations policies and procedures
• Performs all other related duties and projects as assigned

General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Job Requirements

Education, Essential Training / Certifications, and Experience:

• Associate’s degree in Hospitality Management, Bachelor’s degree preferred, or in place of a degree, 2+ years of relevant experience
• Minimum of two (2) years in the hospitality industry

Skills, Knowledge, and Abilities:

• Knowledge and proficiency in Microsoft Office
• Knowledge and ability to use all basic office equipment
• Multitask-oriented, organized and able to set priorities
• Excellent interpersonal skills and ability to adjust and interact with all levels of personnel
• Excellent communication skills, both written and oral
• Proven leadership skills
• Ability to process and resolve guest service requirements
• Ability to assist, train and direct staff where necessary
• Must dress professionally
• Flexible schedule, weekends and holidays are a must

Shift: Additional hours may be required to cover shifts, meet deadlines and goals as necessary