R&D Hosting Infra Delivery Lead

F. Hoffmann-La Roche AG

Indianapolis (IN)

On-site

USD 108,000 - 201,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Discretionary annual bonus

Comprehensive benefits

Job summary

Roche in Indianapolis, IN is seeking a Service Delivery Manager for Hosting Infrastructure in R&D to bridge science and enterprise platform engineering and to act as the operational partner for global Pharma and Diagnostics R&D labs.

You will lead cross‑functional delivery with HI teams and external MSPs, promote Infrastructure as Code, automated pipelines, and live telemetry dashboards (ServiceNow, Grafana) to improve reliability, SLAs, and cost visibility.

Qualifications

7–8 years in complex IT service management and infrastructure delivery, ideally in R&D, biotech, pharma or scientific computing.
Independently manage multi-site environments and cross-functional teams without direct line management.
Translate requirements into technical user stories and implementation plans.
Experience with external MSP contracts and vendor SLAs.

Responsibilities

Bridge Science and Infrastructure: translate scientific requirements into scalable IT capacity and architectures.
Turn prototypes into enterprise-grade templates; manage service catalog and SLAs.
Identify local R&D compute setups and standardize into global templates.
Oversee incident triage, RCAs, SLIs/SLOs, and apply SRE to reduce friction.
Drive cross-functional delivery with MSPs, meeting SLAs and quality standards.
Promote IaC, automated pipelines, and live telemetry dashboards for cost visibility.