R&D Hosting Infra Delivery Lead

Roche; Indianapolis (IN); On-site; USD 108,000 - 201,000; Full time

Job summary

Roche is seeking a Service Delivery Manager for Hosting Infrastructure in Indianapolis, IN. You will bridge R&D science requirements with platform engineering, shaping enterprise-grade global catalog templates and driving SRE practices across multi-site teams.

You will lead delivery with external MSPs, promote IaC and automated pipelines, and own service level management to ensure high availability and cost visibility for Pharma and Diagnostics R&D labs.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or an equivalent technical field.
• 7-8 years of experience in complex IT Service Management environments and infrastructure delivery, ideally within R&D, biotech, pharma, or scientific computing.
• Proven ability to independently manage and influence complex, multi-site technical environments and cross-functional teams.
• Experience translating requirements into strategic implementation plans and business forecasting.
• Hands-on experience managing external MSP contracts and SLAs.

Responsibilities

• Bridge Science and Infrastructure: translate complex scientific requirements into IT capacity profiles and scalable architectures.
• Turn Prototypes into Paved Roads: guide R&D builds into enterprise-grade global catalog templates and address gaps to prevent drift.
• Champion Reliability & SRE Practices: oversee incident triage, conduct RCAs, track SLIs/SLOs, and reduce operational friction.
• Orchestrate Delivery & Vendors: drive cross-functional delivery and manage MSPs to meet SLAs and quality standards.
• Advance Modern Operations: promote IaC, automated pipelines, and live telemetry dashboards for asset health and cost visibility.

Skills

ITIL/ITSM

Stakeholder management

Vendor management

Cloud & Kubernetes

SRE practices

Education

Bachelor’s or Master’s degree in Computer Science or equivalent

Tools

Grafana

Datadog

ServiceNow

Nutanix HCI

VMware

RHEL

Ubuntu

Job description

Roche is seeking a Service Delivery Manager for Hosting Infrastructure in Indianapolis, IN. You will bridge R&D science requirements with platform engineering, shaping enterprise-grade global catalog templates and driving SRE practices across multi-site teams.

You will lead delivery with external MSPs, promote IaC and automated pipelines, and own service level management to ensure high availability and cost visibility for Pharma and Diagnostics R&D labs.