Remote CSC Team Lead – Core Lab Diagnostics

F. Hoffmann-La Roche AG; Indianapolis (IN); Hybrid; USD 79,000 - 146,000; Full time

Job summary

Roche in Indiana seeks a Customer Support Center, Team Manager for Core Lab. You will lead a remote team delivering expert support for Roche core lab products, drive performance, and foster an inclusive culture.

You’ll recruit, coach, and align staff with strategic initiatives, while partnering with global and local stakeholders. Ideal candidates are within 50 miles of Indianapolis; expect 10-15% travel and a focus on high-quality customer service, operational excellence, and continuous

Qualifications

• Bachelor’s degree in science, technology, or related field or equivalent education and work experience
• 3 years of experience in laboratory, health environment, diagnostics industry, IT industry, or equivalent regulated industry experience
• 1 year of previous management or supervisory experience, or demonstrated leadership skills
• 4 years experience in Quality/Regulatory or equivalent regulated industry experience

Responsibilities

• Recognize, recruit, and retain high-performing team members
• Empower people with accountability while building team culture
• Create an inclusive and welcoming environment by taking accountability for Diversity & Inclusion within their team
• Clearly communicate expectations and evaluate performance
• Coach, Develop, Grow individual contributors and technical leaders
• Lead and contribute to key strategic organizational initiatives that drive continuous improvement
• Drive team performance to achieve key performance indicators
• Manage key operational and administrative functions
• Create value by serving as a key conduit between Roche and customers for complex problem resolution
• Build and maintain strong relationships with stakeholders including Field Support, Marketing, Sales, Quality, and Global Customer Support
• Build and maintain relationships with third party Solution Providers
• Ensure team’s adherence to Roche Quality System
• Approve product launch on cross functional committees to ensure Serviceability
• Provide feedback to influence future solutions for a dynamic market
• Collaborate with Workforce Management to plan staffing based on forecasting and volumes
• Translate Global and Local Vision into SMART goals for the team
• Seek improvements to drive performance and mentor employees toward improvement

Skills

Leadership

Stakeholder management

Communication

Strategic thinking

Coaching

Education

Bachelor’s degree in science or related field

Equivalent education and work experience

Tools

Roche product lines experience

Job description

Roche in Indiana seeks a Customer Support Center, Team Manager for Core Lab. You will lead a remote team delivering expert support for Roche core lab products, drive performance, and foster an inclusive culture.

You’ll recruit, coach, and align staff with strategic initiatives, while partnering with global and local stakeholders. Ideal candidates are within 50 miles of Indianapolis; expect 10-15% travel and a focus on high-quality customer service, operational excellence, and continuous