QVC Bilingual Customer Service - 2nd Shift

Visa Hunt; United States; On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Employee assistance program

Parental leave

Paid volunteer hours

Company discounts

Health care benefits starting day 1

401(k)

Tuition reimbursement

Job summary

QVC Group is seeking a bilingual Customer Service Specialist to support our Spanish and English speaking customers. This remote role handles inquiries, de-escalates issues, promotes products, and aims to maximize sales while managing a high call volume.

The position requires 12+ months of experience, the ability to work in a virtual environment, and weekend availability. You must provide your own Windows 11 computer and necessary setup.

Qualifications

• 12 months or more of customer service experience.
• Learn and work in a virtual environment.
• Provide your own Microsoft Windows 11 computer and required equipment.
• Available to work weekends, holidays, and additional hours.

Responsibilities

• Handle a high volume of inbound customer inquiries in Spanish and English.
• Promote products during customer interactions.
• Personalize the experience for each caller.
• Assist with refunds, payments, orders and account data analysis.
• Report to a Customer Service Supervisor and follow the set full-time schedule.
• Work a weekend shift each week.

Skills

Customer service experience

Bilingual Spanish/English

Virtual work environment

Navigate multiple systems

Weekend availability

Own equipment (Windows 11)

Tools

Windows 11

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Your Opportunity, Your Team

Our bilingual Customer Service Specialist supports QVC, and help answer our inbound Spanish and English customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.

Where You'll Work

• This role isremote; job seekers must reside in Texas or an approved QVC state to be considered. You will work from home.

What You'll Do

• Busy day handling a high volume of our inbound customer inquiries in Spanish and English.
• Offer additional products on each customer interaction.
• Assist our customers with questions while personalizing the experience for each caller.
• Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data.Report to an assigned Customer Service Supervisor.
• Work a set full-time schedule, our work schedules are not Monday - Friday
• Set work schedule includes a weekend shift each week

What You'll Bring

• Provide a distraction free work from home environment.
• 12 months or more of customer service experience.
• Learn and work in a virtual environment.
• Communicate with a variety of styles.
• Navigate multiple systems and screens.
• Provide your own Microsoft 11 computer and additional required equipment following our QVC computer system requirements.
• Troubleshoot own technical problems (partner with IT when needed).
• Available to work weekends, holidays, and additional hours.

This is a remote position.

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

Originally posted on Himalayas