Quote Specialist

Shively Diversified Management Services; Flint (MI); On-site; USD 34,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

Job summary

Shively Bros. Inc. is seeking a Quote Specialist to prepare itemized cost estimates and collaborate with sales, engineers, contractors, and purchasing to select the best products for assigned projects. The role involves managing the quote process, providing pricing and order details, and delivering excellent customer service.

You will interact with manufacturer representatives, ensure documentation compliance, and contribute to continuous improvements while upholding safety and site standards.

Qualifications

• High school diploma or equivalent required.
• 1 year of experience in customer service or order processing preferred.

Responsibilities

• Prepare itemized cost estimates of products or bid requests.
• Interact with sales team, contractors, engineers, and purchasing to determine best products for projects.
• Interact with manufacturer representatives for best cost information.
• Manage the quote process to ensure documentation is received and submitted.
• Build rapport with customers and provide excellent service.
• Provide pricing, delivery, and other order information to customers.
• Report and document Non-Conformances and Continuous Improvements.
• Maintain safety and housekeeping standards on site.

Skills

communication

interpersonal skills

organization

multitasking

supervision-free work

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

The Quote Specialist provides quotes to customers by utilizing sales and technical knowledge for the preparation of quote packages.

Responsibilities:

• Prepare itemized cost estimates of products or bid requests
• Interact with the sales team, contractors, engineers, and purchasing to determine the best products to be used on the assigned projects
• Interact with manufacture representatives to obtain the best possible cost information
• Work in collaboration with, and provide support and guidance to co-workers with the mutual goal of meeting or exceeding goals and objectives
• Manage the quote process to ensure that all supporting documentation is received and submitted within the specified guidelines
• Build rapport with customers and work to ensure they receive excellent service
• Use computer databases to retrieve necessary customer and inventory information
• Provide pricing, delivery, and other order information to customers
• Provide excellent customer service to internal and external customers
• Report and document Non-Conformances, Corrective Actions, and Continuous Improvements
• Maintain safety and good housekeeping standards for the site
• Make decisions within the limits of general standards or procedures
• Report near misses and incidents and cooperate with investigations
• Demonstrate and exemplify the Shively Bros. Inc. Core Values
• Perform other duties as assigned
• Knowledge of product lines and pricing preferred
• Ability to work with little to no supervision
• Excellent communication and interpersonal skills
• Excellent organizational skill and attention to detail
• Proficient computer skills
• Intermediate/advanced knowledge of Microsoft Excel and Word or equivalent applications
• Ability to multitask

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required
• 1 year of experience in customer service or order processing preferred

PHYSICAL REQUIREMENTS:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time

Medical Insurance, Dental Insurance, Vision Insurance, and PTO