Quotations & CRM Support Specialist

Xico Lighting; Mishawum (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading architectural lighting manufacturer in Woburn, MA is seeking a Customer Support & Quotes Coordinator. This role involves supporting sales agents by preparing accurate quotations and maintaining Salesforce records. The ideal candidate is detail-oriented and organized, with experience in administrative or inside sales support. Responsibilities include processing quote requests, ensuring data accuracy in Salesforce, and providing customer support concerning product inquiries. This position emphasizes structured processes and accuracy in documentation.

Qualifications

• 1–3 years of experience in administrative, inside sales support, or order processing roles.
• Strong attention to detail and data accuracy.
• Comfortable working in CRM systems, preferably Salesforce.

Responsibilities

• Prepare accurate quotations for sales agents.
• Maintain clean Salesforce records.
• Respond to customer inquiries regarding product or order status.

Skills

Attention to detail

Organizational skills

Clear written communication

CRM systems experience

Ability to manage repetitive tasks

Tools

Salesforce

Job description

A leading architectural lighting manufacturer in Woburn, MA is seeking a Customer Support & Quotes Coordinator. This role involves supporting sales agents by preparing accurate quotations and maintaining Salesforce records. The ideal candidate is detail-oriented and organized, with experience in administrative or inside sales support. Responsibilities include processing quote requests, ensuring data accuracy in Salesforce, and providing customer support concerning product inquiries. This position emphasizes structured processes and accuracy in documentation.