Inside Sales & Customer Support

Fusion Optix®; Woburn (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Xico Lighting in Woburn, MA is hiring an Inside Sales Customer Support Coordinator to manage pre- and post-sale workflows for architectural sales agents and customers. You will ensure quotations, orders, delivery details, and post-sale requests are handled promptly and accurately.

The role focuses on coordinating with engineering, production, purchasing, and shipping to resolve issues, while keeping Salesforce data clean and up-to-date.

Qualifications

• 1–3 years in customer service, inside sales support, order processing, or administrative roles.
• Experience in lighting, electrical products, or manufacturing is a plus.
• Strong written and verbal communication with customer-service mindset.

Responsibilities

• Build accurate quotations using price books, configurations, and product codes.
• Create and track opportunities in Salesforce with prompt quotes and follow-ups.
• Coordinate with internal teams for quote revisions and product options.
• Monitor order status, delivery schedules, and ES Ds with agents and customers.
• Maintain Salesforce records and up-to-date pricing tools and templates.

Skills

CRM systems

Salesforce

Attention to detail

Communication

Problem solving

Tools

Salesforce

Job description

Inside Sales Customer Support Coordinator

About Xico

Xico Lighting, a 3LED brand, is an innovative architectural lighting manufacturer focused on creating elegant high-performance linear lighting systems for commercial and institutional environments. Our products combine thoughtful industrial design, advanced optical technology and precision engineering to deliver exceptional lighting solutions.

Xico Lighting | Woburn, MA

About Xico

Xico Lighting, a 3LED brand, is an innovative architectural lighting manufacturer focused on creating elegant high-performance linear lighting systems for commercial and institutional environments. Our products combine thoughtful industrial design, advanced optical technology and precision engineering to deliver exceptional lighting solutions.

Position Summary

We are seeking an Inside Sales Customer Support Coordinator to manage pre- and post-sale workflows for our architectural sales agents and customers. This execution-focused, process-driven role serves as the central link between sales agents, customers, and internal manufacturing teams. You will ensure quotations, orders, delivery details, and post-sale requests are handled accurately and promptly.

Key Responsibilities

Quoting & Pre-Sale Support:

• Build accurate quotations using approved price books, configurations, and product codes.
• Create and track sales opportunities in Salesforce, delivering prompt quotes and follow-ups to agents.
• Assist sales agents with quote revisions, product options, and technical clarifications by coordinating with internal teams.

Post-Sale & Order Management

• Serve as the main point of contact for agents and customers regarding order status, delivery schedules, and Estimated Ship Dates (ESDs).
• Review purchase orders for accuracy to ensure seamless production processing.
• Coordinate with engineering, production, purchasing, and shipping to resolve post-sale issues, including shipment discrepancies, replacement parts, and lead time updates.

Data & Administrative Maintenance

• Maintain clean, organized Salesforce records, ensuring all quotes, POs, and correspondence follow company naming conventions.
• Keep sales documentation, quoting templates, and pricing tools up to date.
• Provide general administrative support to sales management and customer service teams.

Qualifications & Experience

• Experience: 1–3 years in customer service, inside sales support, order processing, or administrative roles. (Experience in lighting, electrical products, or manufacturing is a plus).
• Technical Skills: Comfortable working within CRM systems; Salesforce experience is preferred.
• Process-Oriented: High attention to detail, strong organizational skills, and a track record of data accuracy.
• Communication: Clear, professional written and verbal communication skills with a strong customer-service mindset.
• Problem-Solving: Proactive, organized self-starter capable of juggling multiple tasks across different internal departments.

Key Success Metrics

• Quotation accuracy and rapid turnaround times.
• Prompt, clear communication regarding order status and ESDs.
• High Salesforce data reliability and minimal order rework.