Customer Support & Quotes Coordinator

Xico Lighting; Mishawum (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading architectural lighting manufacturer in Woburn, MA is seeking a Customer Support & Quotes Coordinator. This role involves supporting sales agents by preparing accurate quotations and maintaining Salesforce records. The ideal candidate is detail-oriented and organized, with experience in administrative or inside sales support. Responsibilities include processing quote requests, ensuring data accuracy in Salesforce, and providing customer support concerning product inquiries. This position emphasizes structured processes and accuracy in documentation.

Qualifications

• 1–3 years of experience in administrative, inside sales support, or order processing roles.
• Strong attention to detail and data accuracy.
• Comfortable working in CRM systems, preferably Salesforce.

Responsibilities

• Prepare accurate quotations for sales agents.
• Maintain clean Salesforce records.
• Respond to customer inquiries regarding product or order status.

Skills

Attention to detail

Organizational skills

Clear written communication

CRM systems experience

Ability to manage repetitive tasks

Tools

Salesforce

Job description

Customer Support & Quotes Coordinator

Xico Lighting – Architectural Lighting Manufacturer

Woburn, MA

Role Overview

Xico Lighting is hiring a Customer Support & Quotes Coordinator to support our architectural sales agents by preparing accurate quotations and maintaining clean Salesforce records.

This is an execution-focused, process-driven role. The primary responsibility is to convert incoming agent requests into structured opportunities and quotations using established pricing tools and scripts.

The ideal candidate is detail-oriented, organized, and comfortable working within defined systems and workflows.

Core Responsibilities

Quotation Processing

• Receive quote requests from sales agents via email.
• Create opportunities in Salesforce.
• Build quotations using approved price books and pricing scripts.
• Select correct product codes, configurations, and quantities.
• Review for accuracy before release.
• Send completed quotations back to agents in a timely manner.

Salesforce & Data Management

• Maintain clean and complete opportunity records.
• Ensure documentation is properly attached and organized.
• Follow internal naming and tracking conventions.

Customer & Agent Support

• Respond to basic product or order status inquiries.
• Coordinate with engineering, production, or customer support when technical clarification is required.
• Relay accurate information back to agents.

Order & Administrative Support

• Assist with order entry when required.
• Support general office administrative tasks.
• Help maintain quoting templates and internal documentation.

Success Measures

• High accuracy in product codes and pricing.
• Consistent turnaround time on quotes.
• Clean and reliable Salesforce data.
• Minimal quoting corrections or rework.
• Responsive and professional communication with agents.

Ideal Candidate Profile

• 1–3 years of experience in administrative, inside sales support, or order processing roles.
• Strong attention to detail and data accuracy.
• Comfortable working in CRM systems (Salesforce experience preferred).
• Organized and able to manage a steady volume of repetitive tasks.
• Clear written communication skills.
• Experience in lighting, electrical products, or construction is a plus but not required.

This Role Is a Good Fit If You

• Prefer structured work with defined processes.
• Take pride in accuracy.
• Like keeping systems organized.
• Work well behind the scenes supporting a larger team.
• Are comfortable asking questions when information is missing.