Quick Service Restaurant - Shift Lead

Capriotti's Hockessin; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

A fast-paced sandwich shop is seeking a Shift Lead to oversee team operations, delegate tasks, and maintain high standards of service. Ideal candidates will have strong customer service skills and experience in the quick service restaurant industry. This role requires a flexible schedule, including nights and weekends, and offers opportunities for career advancement.

Qualifications

• Experience in a Quick Service Restaurant environment.
• Ability to work in a fast-paced environment.
• Flexible schedule required, including nights and weekends.
• Team-oriented, adaptable, dependable, and strong work ethic.
• Ability to communicate effectively to help keep all Team Members informed.
• Flexible schedule; could include nights and weekends.
• At least 18 years of age.

Responsibilities

• Delegate duties and assign tasks to Team Members.
• Contribute to a team environment and recognize accomplishments.
• Follow inventory control procedures and operational policies.
• Assist with managing labor costs.
• Promote Capriotti’s values and culture.
• Maintain cleanliness and organization throughout the shop.
• Prepare for each shift as a team.
• Maintain cleanliness and organization throughout the shop and ensure proper setup and breakdown of all areas, including the dining room, restrooms, cold stations, grill, and prep areas.
• Work as a team to prepare for each shift.
• Ability to manage time effectively while meeting all job responsibilities.
• Maintains a positive work environment for Team Members and guests during each shift.

Skills

Excellent guest service skills

Ability to take direction

Team-oriented

Adaptable

Dependable

Strong work ethic

Effective communication

Job description

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Company Overview

Capriotti’s Sandwich Shop is currently sourcing for a Shift Lead. Capriotti’s is a fast-paced environment. If you are prepared to grow your career, wear multiple hats, and be part of a fast-paced team with a focus on exceptional QUALITY & SERVICE, this may be the role for you.

Shift Lead Job Summary

1 year as a Team Member in the Quick Service Restaurant industry - looking to advance; nights/weekends a must; excellent references from previous employers; excellent customer service skills; ability to train and develop Team Members to our high standards.

Shift Lead Responsibilities

• Delegate duties and fairly assign specific tasks to ensure Team Members are prepared for our guests.
• Contributes to a team environment by recognizing and reinforcing individual and team accomplishments.
• Follow inventory control procedures and guidelines.
• Follows all Capriotti’s procedures and operational policies, cash handling, sanitation, and safety/security, to ensure the safety of all Team Members and guests during each shift.
• Assist with labor management costs.
• Acts with integrity, honesty, and knowledge to promote Capriotti’s values and culture.
• Must demonstrate proficiency in all areas of shop operations to assist where needed during assigned shift.
• Maintain cleanliness and organization throughout the shop and ensure proper setup and breakdown of all areas, including the dining room, restrooms, cold stations, grill, and prep areas.
• Work as a team to prepare for each shift.
• Ability to manage time effectively while meeting all job responsibilities.
• Maintains a positive work environment for Team Members and guests during each shift.

Shift Lead Qualifications

• Excellent guest service skills are required.
• Must be able to take direction and delegate responsibilities.
• Ability to work in a fast-paced environment.
• Team-oriented, adaptable, dependable, and strong work ethic.
• Ability to communicate effectively to help keep all Team Members informed.
• Flexible schedule; could include nights and weekends.
• At least 18 years of age.