Quick Lube Parts Counter Representative

Parkway Family Auto Group; Tomball (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

401K with Match

Paid Vacation

Paid Holidays

Employee Discounts on Parts, Services,

Growth Opportunities

Job summary

Parkway Family Auto Group in the Houston area is seeking an experienced Parts Counter Associate to assist customers in selecting the right parts over the counter, by phone, or in the shop. You will quote prices, pull and fill orders, and communicate with service advisors to ensure timely parts delivery.

The role requires a friendly, professional approach, willingness to work weekends, and a valid driver’s license.

Qualifications

• Experience in automotive parts sales or customer-facing roles preferred.
• Ability to quote prices and explain options to customers.
• Ability to assist with order fulfillment and inventory management.

Responsibilities

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.

Skills

Customer service

Parts knowledge

Phone etiquette

Tools

Reynolds Ignite System

Job description

Job Summary:

Sells parts to all customers, over the counter, through the shop, or on the phone.

About Us:

Parkway is locally owned and operated. We have been in the Houston area for more than 40 years. We have three locations… Parkway Chevrolet, Parkway Family Kia, and Parkway Family Mazda. We operate elite, state-of-the-art service departments.

Benefits

• Medical, Dental and Vision


• Life and Short-Term Disability


• Continuous Improvement Training


• 401K with Match


• Paid Vacation


• Paid Holidays


• Employee Discounts on Parts, Services and Vehicles


• Opportunities for Growth

Essential Duties

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.


• Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.


• Answers phone calls, providing price quotes and other information.


• Pulls and fills orders from stock.


• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.


• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.


• Notifies the service advisor and the customer when special ordered parts have been received.


• Follows up on back-ordered parts.


• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.


• Replenishes assigned inventory daily.


• Assists outside sales representatives with their orders.


• Makes sure all internal requests for parts are billed on service repair order.


• Receives payment from retail customers or obtains credit authorization.


• Ensures that all charge sales are signed by the customer.


• Ensures that all customers receive their copy of the invoice.


• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.


• Issues and tracks requested shop tools to technicians.


• Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.


• Sets up orders for daily shipment, delivery, or pick-up.


• Solicits assigned accounts by phone.


• Participates with the parts manager in maintaining a lost sales tracking program.

Ability to commute/relocate:

Tomball, TX: Reliably commute or planning to relocate before starting work (Required)

Schedule:

• Wednesday-Sunday


• MUST work Weekends


• Shifts 8-5

License/Certificati

• Driver's License (Required)

Experience:

• GM Experience: 1 year (Preferred)


• Knowledge of Reynolds Ignite System: 1 year (Preferred)

Parkway Family Auto is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.