Quick Lane Service Advisor: Fast-Paced Auto Care + Growth

Ryan Auto Mall; Buffalo (MN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Paid vacation, sick leave, & holidays

401(k)

Employee pricing on vehicles and parts

Lunch provided on Saturdays

Job summary

Ryan Auto Mall in Buffalo, MN is seeking a Quick Lane Service Advisor to greet customers, guide them through maintenance, and work frontline with our service team to deliver an outstanding experience.

Ideal candidates are dependable, detail-oriented, with automotive service knowledge, excellent communication, and the ability to manage multiple tasks in a fast-paced environment, including weekends. This on-site role contributes to customer satisfaction and dealership success.

Qualifications

• Proven experience as a Service Advisor or similar role within the automotive industry, preferably in a fast-paced service environment.
• Exceptional communication and customer service skills, with the ability to convey technical information in an understandable manner.
• Strong organizational skills and attention to detail, critical for managing multiple tasks simultaneously.
• Solid understanding of automotive service procedures and protocols.
• Basic financial acumen, capable of handling costing and billing processes.
• Ability to work effectively both independently and as part of a team.
• A positive attitude and resilience in dealing with customer complaints and queries.
• Commitment to adhering to company policies and industry regulations related to vehicle service and customer care.
• A high school diploma or equivalent; an associate degree or vocational training in automotive service management is preferred.
• Computer literacy and proficiency with service-related software systems.
• Availability to work in non-standard hours, including weekends, if required.

Responsibilities

• Greet clients promptly and provide friendly, knowledgeable service.
• Assess customer service needs and advise on maintenance requirements and potential solutions.
• Prepare detailed work orders based on the initial evaluation and technician diagnostics.
• Coordinate and prioritize workflow between clients and the service team to ensure effective queue management.
• Communicate clearly and accurately the recommendations from technicians to the customer.
• Offer cost estimates for repairs and routine maintenance and explain the value and benefits of services provided.
• Process service orders and payments efficiently, maintaining accurate records.
• Consistently follow up with customers on the status of their vehicle and notify them promptly upon completion of service.
• Handle customer concerns with empathy and resolve challenges by proposing beneficial resolutions.
• Contribute to team effort by accomplishing related results as needed, maintaining a cooperative and supportive atmosphere.
• Maintain high standards of customer satisfaction, collecting feedback to continually improve service delivery.
• Stay informed of the latest industry trends and service innovations.

Skills

Customer service

Communication

Organization

Automotive service knowledge

Teamwork

Problem solving

Education

High school diploma or equivalent

Associate degree or vocational training in automotive service management

Tools

Service software systems

Job description

Ryan Auto Mall in Buffalo, MN is seeking a Quick Lane Service Advisor to greet customers, guide them through maintenance, and work frontline with our service team to deliver an outstanding experience.

Ideal candidates are dependable, detail-oriented, with automotive service knowledge, excellent communication, and the ability to manage multiple tasks in a fast-paced environment, including weekends. This on-site role contributes to customer satisfaction and dealership success.