Quick Lane Advisor

Ryan Auto Mall; Buffalo (MN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Paid vacation, sick leave, & holidays

401(k)

Employee pricing on vehicles and parts

Lunch provided on Saturdays

Job summary

Ryan Auto Mall in Buffalo, MN is seeking a Quick Lane Service Advisor to greet customers, guide them through maintenance, and work frontline with our service team to deliver an outstanding experience.

Ideal candidates are dependable, detail-oriented, with automotive service knowledge, excellent communication, and the ability to manage multiple tasks in a fast-paced environment, including weekends. This on-site role contributes to customer satisfaction and dealership success.

Qualifications

• Proven experience as a Service Advisor or similar role within the automotive industry, preferably in a fast-paced service environment.
• Exceptional communication and customer service skills, with the ability to convey technical information in an understandable manner.
• Strong organizational skills and attention to detail, critical for managing multiple tasks simultaneously.
• Solid understanding of automotive service procedures and protocols.
• Basic financial acumen, capable of handling costing and billing processes.
• Ability to work effectively both independently and as part of a team.
• A positive attitude and resilience in dealing with customer complaints and queries.
• Commitment to adhering to company policies and industry regulations related to vehicle service and customer care.
• A high school diploma or equivalent; an associate degree or vocational training in automotive service management is preferred.
• Computer literacy and proficiency with service-related software systems.
• Availability to work in non-standard hours, including weekends, if required.

Responsibilities

• Greet clients promptly and provide friendly, knowledgeable service.
• Assess customer service needs and advise on maintenance requirements and potential solutions.
• Prepare detailed work orders based on the initial evaluation and technician diagnostics.
• Coordinate and prioritize workflow between clients and the service team to ensure effective queue management.
• Communicate clearly and accurately the recommendations from technicians to the customer.
• Offer cost estimates for repairs and routine maintenance and explain the value and benefits of services provided.
• Process service orders and payments efficiently, maintaining accurate records.
• Consistently follow up with customers on the status of their vehicle and notify them promptly upon completion of service.
• Handle customer concerns with empathy and resolve challenges by proposing beneficial resolutions.
• Contribute to team effort by accomplishing related results as needed, maintaining a cooperative and supportive atmosphere.
• Maintain high standards of customer satisfaction, collecting feedback to continually improve service delivery.
• Stay informed of the latest industry trends and service innovations.

Skills

Customer service

Communication

Organization

Automotive service knowledge

Teamwork

Problem solving

Education

High school diploma or equivalent

Associate degree or vocational training in automotive service management

Tools

Service software systems

Job description

Ryan Auto Mall is a family-owned and operated automotive dealership group with a long-standing commitment to our employees, customers, and communities. What began in 1976 with the opening of our Chevrolet Cadillac dealership in Buffalo, Minnesota, has grown into three locations with the addition of (2) Chrysler Dodge Jeep Ram dealerships serving Buffalo, Monticello, and the surrounding communities. Today, the third generation of the Ryan family is actively involved in the business, continuing the tradition of high standards and exceptional customer care established nearly 50 years ago.

As a family-owned business, we believe our people are at the heart of our success. We strive to create a workplace where employees are valued, supported, and given opportunities to learn, grow, and build a long-term career. We take pride in treating our customers like neighbors and our employees like family.

Giving back to the communities we serve is also an important part of who we are. Ryan Auto Mall is proud to support local schools, youth sports, charitable organizations, community events, and other initiatives that help make our communities stronger. We believe being a good neighbor means being actively involved in and giving back to the communities where we live and work.

Why Work at Ryan?

When you join Ryan Auto Mall, you're joining more than a dealership - you're becoming part of a team. We are committed to:

• A family-oriented, team-focused work environment
• Opportunities for professional growth and career development
• Competitive compensation and benefits
• Ongoing training and support
• A company that values hard work, integrity, and customer service

We believe in promoting from within whenever possible and helping our employees develop the skills and experience they need to succeed. Whether you're beginning your career in the automotive industry or bringing years of experience with you, we want to help you build a future at Ryan Auto Mall.

About the Position

We are excited to announce an opportunity for a Quick Lane Service Advisor at our Ryan Chrysler Dodge Jeep Ram of Buffalo location. This position is responsible for greeting and guiding our clients through the maintenance process and will be on the frontline. Ensuring that our clients receive the best possible experience during their service visits. The ideal candidate will be dependable, motivated, detail-oriented, and enjoy working in a fast-paced environment.This position is not remote and will require the candidate to be onsite at our facility.

Duties and Responsibilities

• Greet clients promptly and provide friendly, knowledgeable service.
• Assess customer service needs and advise on maintenance requirements and potential solutions.
• Prepare detailed work orders based on the initial evaluation and technician diagnostics.
• Coordinate and prioritize workflow between clients and the service team to ensure effective queue management.
• Communicate clearly and accurately the recommendations from technicians to the customer.
• Offer cost estimates for repairs and routine maintenance and explain the value and benefits of services provided.
• Process service orders and payments efficiently, maintaining accurate records.
• Consistently follow up with customers on the status of their vehicle and notify them promptly upon completion of service.
• Handle customer concerns with empathy and resolve challenges by proposing beneficial resolutions.
• Contribute to team effort by accomplishing related results as needed, maintaining a cooperative and supportive atmosphere.
• Maintain high standards of customer satisfaction, collecting feedback to continually improve service delivery.
• Stay informed of the latest industry trends and service innovations.

Requirements

• Proven experience as a Service Advisor or similar role within the automotive industry, preferably in a fast-paced service environment.
• Exceptional communication and customer service skills, with the ability to convey technical information in an understandable manner.
• Strong organizational skills and attention to detail, critical for managing multiple tasks simultaneously.
• Solid understanding of automotive service procedures and protocols.
• Basic financial acumen, capable of handling costing and billing processes.
• Ability to work effectively both independently and as part of a team.
• A positive attitude and resilience in dealing with customer complaints and queries.
• Commitment to adhering to company policies and industry regulations related to vehicle service and customer care.
• A high school diploma or equivalent; an associate degree or vocational training in automotive service management is preferred.
• Computer literacy and proficiency with service-related software systems.
• Availability to work in non-standard hours, including weekends, if required.

In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Health, dental, and vision insurance, as well as a variety of additional voluntary insurance options
• Company-paid basic life insurance and long-term disability coverage for eligible employees.
• Paid vacation, sick leave, & holidays
• 401(k) retirement saving with an employer match after one-year of employment
• Preferred pricing on vehicles, parts, tires, accessories, and maintenance
• Company-provided lunch for employees working on Saturday

Together, we are Driving Generations Forward!

Want to learn more about Ryan Auto? Check out our customer reviews here: https://www.ryanautomall.com/employee-reviews.html