Quick Lane Service Advisor

Fowler Dodge Inc; Oklahoma City (OK); On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Automotive Quick Lane Service Advisor to enhance customer satisfaction and streamline service operations. This role requires a strong focus on customer service, effective communication, and the ability to manage customer expectations. You will be the crucial link between customers and technicians, ensuring that all service needs are met promptly and accurately. The company offers a supportive environment with competitive compensation and a range of benefits, including medical and dental insurance, 401K matching, and opportunities for professional development. If you are passionate about delivering exceptional service and thrive in a fast-paced environment, this position is perfect for you.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

401K with Employer Match

Paid Time Off

Volunteer Paid Time Off

Holidays

Parental Leave

Employee Assistance Program

Qualifications

• Valid Driver's License and acceptable MVR.
• Ability to read and interpret safety rules and instructions.

Responsibilities

• Greet service customers promptly and courteously.
• Provide accurate estimates of repair and maintenance costs.
• Maintain Customer Satisfaction Index scores according to dealership standards.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Job description

Job Details

Job Location: Fowler Dodge - Oklahoma City, OK

Salary Range: Undisclosed

Description

Automotive Quick Lane Service Advisor – Fowler Dodge

If you can make customers feel welcome and confident that their needs are being met, then Fowler Dodge may be your next career home. We need more than a Service Advisor; we need an expert in customer service—someone who is equally comfortable greeting customers, scheduling appointments, and acting as a liaison between customers and our service technicians.

Job Responsibilities

• Greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to technicians
• Provide accurate estimates of repair and maintenance costs
• Adhere to dealership policy on customer vehicle care and operation
• Follow up on repairs and keep customers informed of progress
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pickup
• Review and explain repairs and costs, perform active delivery
• Handle minor customer concerns and complaints
• Keep Service Manager informed of issues and potential problems
• Maintain Customer Satisfaction Index (CSI) scores according to dealership standards

Requirements

Valid Driver's License and MVR acceptable to our Insurance Carrier

Physical Demands

The physical demands described here are representative of those required to perform essential functions. Reasonable accommodations may be made for individuals with disabilities. Employees must regularly stand, walk, use hands, and talk or hear. Frequently reach with hands and arms. Occasionally sit, climb, balance, stoop, kneel, crouch, or crawl. Must regularly lift up to 10 pounds and frequently lift up to 50 pounds. Vision abilities include close, distance, color, peripheral, depth perception, and focus adjustment.

Language Skills

Ability to read and interpret safety rules, instructions, manuals; write routine reports; effectively speak before groups.

Compensation

Based on experience, highly competitive in the marketplace.

What We Offer

Medical, vision, dental, life, disability insurances; 401K with employer match; Paid Time Off; Volunteer Paid Time Off; Holidays & Parental Leave; Employee Assistance Program; job-specific education, sponsorships, internships, manufacturer and dealership training, with incentive programs.

The Fowler Standard

Being friendly, helpful, honest, and fair. Our mission is to grow our business by earning respect, trust, and loyalty through our employees. Our vision is to be the dealer of choice by providing exceptional products, services, and customer service. We are committed to developing and advancing our people, technology, and systems. We maintain a strong policy of equal employment opportunity, hiring, training, promoting, and compensating based on competence and potential, regardless of race, color, religion, sex, national origin, age, marital status, disability, or citizenship.