Queens Branch - Teller Section & Safe Deposit Box Section Intern

Bocusa; New York (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

Bank of China in New York seeks a teller to handle daily deposits, withdrawals, and remittance transactions. You will also process RMB/CNY exchanges and assist customers with a friendly, professional attitude.

The role emphasizes accuracy, basic math, and strong customer service skills in a fast-paced banking environment.

Qualifications

• Bilingual Mandarin preferred.
• Basic math accuracy.
• Computer literacy (MS Office, banking software).
• Good communication and interpersonal skills.
• Customer service orientation.
• Attention to detail and organizational skills.

Responsibilities

• Accept cash and check items for deposits.
• Verify identity and signatures of customers’ withdrawals.
• Handle sales of financial instruments.
• Input daily cash and check transaction records.
• Balance cash drawer daily (USD).
• Process remittance transactions and foreign currency exchange.
• Serve customers with friendly and helpful attitudes.

Skills

Mandarin

Math

Communication

Customer service

Attention to detail

MS Office

Tools

MS Office

Banking software

Job description

Introduction

Established in 1912, Bank of China is one of the largest banks in the world, with over $3 trillion in assets and a footprint that spans more than 60 countries and regions. Our long-term outlook, institutional weight and global breadth provide our clients with a stable and reliable financial partner, whether in Corporate or Personal Banking or our Trade Services, Commodities, Financial Institutions and Global Markets lines of business.

Overview

Serve customers with all banking needs through accepting and processing daily customer deposits, withdrawals from accounts, sales of financial instrument, remittance transactions, RMB cash deposit and withdrawal and Foreign Currency Exchange.

Responsibilities

• Accept cash and check items for deposits
• Verify identity and signatures of customers’ withdrawals from account
• Perform cash checks for customers
• Handle sales of financial Monetary instrument
• Accept outgoing remittance transactions
• Accept RMB cash deposit and withdrawal
• Accept Foreign Currency Exchange
• Input Daily 3K and up cash and check transaction records
• Balance cash drawer daily (USD and CNY)
• Conduct remittance investigations and input outgoing remittance MT103
• Process check returned items
• Process check on us return or repost request by Admin. Section
• Process foreign check collection
• Serve customers with friendly, warm and helpful attitudes at all time
• Release the check hold for residential mortgage / loan payment
• Create Non-customer profile through RTO for Foreign Currency Exchange
• Help to serve customers and verify their identity for accessing the safe deposit box area
• Back up Safe Deposit Box section operation
• Understand, comply with and monitor the activities, if necessary, of all applicable laws and regulations regarding Anti-Money Laundering, Bank Secrecy Act currency transaction reporting, and suspicious activity reporting
• Strictly comply with the BOC Global Service Standard & BOC NY Performance Evaluation
• Report suspicious activities to Supervisor of the teller section

Qualifications

• Bilingual in Mandarin is preferred
• Basic math accuracy
• Computer literacy (MS Office, banking software)
• Good communication and interpersonal skills
• Customer service orientation
• Attention to detail and organizational skills

Pay Range

Actual salary is commensurate with candidate’s relevant years of experience, skillset, education and other qualifications.

USD $19.00 - USD $19.00 /Hr.