Queens Branch-Banking Department / Teller Section & Safe Deposit Box Section Associate (Teller)

Sumitomo Mitsui Trust Bank Limited New York Branch; New York (NY); On-site; USD 42,000 - 90,000; Full time

Job summary

Bank of China New York serves customers with all banking needs, including deposits, remittances, RMB transactions, and foreign currency exchange. The role emphasizes accuracy, compliance with banking regulations, and cross-selling of products.

A bilingual English/Mandarin capability is required, with at least one year of banking experience. The team handles safe deposit operations and cash management, balancing drawers daily and processing checks and payments in the T24 system, while maintaining

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of banking experience.
• Bilingual ability in English and Mandarin required.

Responsibilities

• Accept cash and check items for deposits.
• Verify identity and signatures of customers’ withdrawals from accounts.
• Perform cash checks for customers.
• Handle sales of financial monetary instruments.
• Accept outgoing remittance transactions.
• Accept RMB cash deposit and withdrawal.
• Accept Foreign Currency Exchange.
• Input daily cash and check transaction records.
• Balance cash drawer daily (USD and CNY).
• Promote and cross-sell banking products to potential customers.
• Conduct remittance investigations and input outgoing remittance.
• Process all incoming payments to proper accounts in T24.
• Process checks returned items.
• Process checks on us return or repost request by ADM. Section.
• Process foreign check collection.
• Serve customers with friendly, warm and helpful attitudes.
• Release check holds for residential mortgage/loan payments.
• Create non-customer profiles through RTO for Foreign Currency Exchange.
• Help verify customers' identity for safe deposit box access.
• Back up Safe Deposit Box operations.

Skills

Customer service

Cash handling

Regulatory compliance

Bilingual English-Mandarin

Education

High School Diploma or GED

Tools

T24 Banking System

Job description

Established in 1912, Bank of China is one of the largest banks in the world, with over $3 trillion in assets and a footprint that spans more than 60 countries and regions. Our long-term outlook, institutional weight and global breadth provide our clients with a stable and reliable financial partner, whether in Corporate or Personal Banking or our Trade Services, Commodities, Financial Institutions and Global Markets lines of business.

Serve customers with all banking needs through accepting and processing daily customer deposits, withdrawals from accounts, sales of financial Monetary instrument, remittance transactions, RMB cash deposit and withdrawal and Foreign Currency Exchange.

Customer Service (80%)

• Accept cash and check items for deposits.
• Verify identity and signatures of customers’ withdrawals from account.
• Perform cash checks for customers.
• Handle sales of financial Monetary instrument.
• Accept outgoing remittance transactions.
• Accept RMB cash deposit and withdrawal.
• Accept Foreign Currency Exchange.
• Input Daily 3K and up cash and check transaction records.
• Balance cash drawer daily (USD and CNY).
• Promote and cross-sell banking products to potential customers.
• Conduct remittance investigations and input outgoing remittance.
• Process all incoming payments credit to proper accounts in T24.
• Process checks returned items.
• Process checks on us return or repost request by ADM. Section.
• Process foreign check collection.
• Serve customers with friendly, warm and helpful attitudes at all times.
• Release the check hold for residential mortgage / loan payment.
• Create non-customer profile through RTO for Foreign Currency Exchange.
• Help to serve customers and verify their identity for accessing the safe deposit box area.
• Back up Safe Deposit Box section operation.
• Review Safe deposit box area camera for any suspicious weekly or bi-weekly.
• Backup in absence of the ADM. colleague for scan daily batch.

Compliance (20%)

• Understand, comply with and monitor the activities, if necessary, of all applicable laws and regulations regarding Anti-Money Laundering, Bank Secrecy Act currency transaction reporting, and suspicious activity reporting.
• Strictly comply with the BOC Global Service Standard & BOC NY Performance Evaluation.
• Report suspicious activities to Supervisor of the teller section.
• High School Diploma or General Education Degree (GED) required.
• Minimum 1 year of Banking experience.
• Demonstrate Safe deposit box operation knowledge.
• Bilingual ability in English and Mandarin required.

USD $42,000.00 - USD $90,000.00 /Yr.