Quality Training Specialist (Swing)

Hyve Solutions; Olive Branch (MS); On-site; USD 42,000 - 56,000; Full time

Job summary

HYVE Solutions is seeking a Training Specialist I to work with operations managers, area managers, production assistants and associates. The role focuses on measuring production quality, applying learning tools, and improving long-term capabilities across the area.

The ideal candidate will have strong communication skills, be comfortable presenting to groups, and drive training initiatives that enhance employee performance and adherence to SOPs.

Qualifications

• Proven communication and presentation skills for training delivery.
• Experience in developing or delivering training or teaching.
• Ability to adapt materials for different audiences.
• Strong interpersonal skills and customer-focused mindset.

Responsibilities

• Maintains expert knowledge in at least two production departments and refines learning tools.
• Measures effectiveness of learning and impact of development efforts.
• Improves associates' job-related skills using learning tools and checklists.
• Identifies cross-training needs and supports training initiatives.
• Supports SOP updates and certification of associates and managers.
• Drives success of peak and non-peak training plans and meets deadlines.
• Gives insights to area managers and tests understanding with learners.

Skills

Excellent communication skills

Comfortable speaking to groups

Active listening

Ability to give and receive feedback

Strong people skills

Customer-obsessed mindset

Positive can-do demeanor

Willingness to work in different areas

Excellent attendance

Ability to follow up

Education

High School diploma or GED

Tools

MS Office Suite

Outlook

Job description

@HYVE Solutions, missions to help customers, business partners, and employees achieve success through shared goals, strategies, resources and technology solutions.

Training Specialist I

The Trainer works with operations managers, area managers, production assistants and associates. Constantly improves the long‑term capabilities of the area to which he/she is assigned. The ideal candidate will measure production quality and quantity and applies learning tools to improve both.

Responsibilities

• Maintains expert-level knowledge in at least two production departments; evaluates and improves processes within work areas; refines learning tools and techniques.
• Assists in measuring the effectiveness of learning.
• Measures impact of development efforts.
• Improves associates' job‑related skills; develops, maintains, and applies learning tools (methods, checklists and skill‑building agreements) to encourage associate development.
• Identifies areas for associate cross‑training and support and implements the training to support the objective.
• Supports the updating of SOPs and certification of associates and managers.
• Assists in driving success of peak and non‑peak training plans.
• Meets time commitments and deadlines, is goal oriented.
• Checks and tests for understanding.
• Gives insight to area managers.

Qualifications

• Proficiency with Microsoft Office (Excel, Word, PowerPoint) and Outlook.
• High School diploma or GED.
• Excellent communication skills.
• Comfortable talking in front of a group as well as one‑on‑one with an individual.
• Can give and receive feedback effectively.
• Can drive understanding using visual aids; able to recognize when a group or individual needs more attention.
• Ability to follow up.
• Proven people skills.
• Works hard for the success of others, constantly remains “customer obsessed.”
• Demonstrates a positive “can do” demeanor and gains energy from working with others.
• Is an active listener.
• Is a technical expert.
• Demonstrated ability to consistently function at 100% of expectations.
• Understands upstream and downstream variances.
• Prior training, teaching or presentation experience.
• Previous experience as a trainer or PA.
• Willingness to work in different areas as required by training needs.
• Excellent attendance.

@HYVE Solutions, we believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion make us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.