Quality Training Specialist: Cross-Dept Skill Builder

Hyve Solutions; Olive Branch (MS); On-site; USD 42,000 - 56,000; Full time

Job description

@HYVE Solutions, missions to help customers, business partners, and employees achieve success through shared goals, strategies, resources and technology solutions.

Training Specialist I

The Trainer works with operations managers, area managers, production assistants and associates. Constantly improves the long‑term capabilities of the area to which he/she is assigned. The ideal candidate will measure production quality and quantity and applies learning tools to improve both.

Responsibilities

• Maintains expert-level knowledge in at least two production departments; evaluates and improves processes within work areas; refines learning tools and techniques.
• Assists in measuring the effectiveness of learning.
• Measures impact of development efforts.
• Improves associates' job‑related skills; develops, maintains, and applies learning tools (methods, checklists and skill‑building agreements) to encourage associate development.
• Identifies areas for associate cross‑training and support and implements the training to support the objective.
• Supports the updating of SOPs and certification of associates and managers.
• Assists in driving success of peak and non‑peak training plans.
• Meets time commitments and deadlines, is goal oriented.
• Checks and tests for understanding.
• Gives insight to area managers.

Qualifications

• Proficiency with Microsoft Office (Excel, Word, PowerPoint) and Outlook.
• High School diploma or GED.
• Excellent communication skills.
• Comfortable talking in front of a group as well as one‑on‑one with an individual.
• Can give and receive feedback effectively.
• Can drive understanding using visual aids; able to recognize when a group or individual needs more attention.
• Ability to follow up.
• Proven people skills.
• Works hard for the success of others, constantly remains “customer obsessed.”
• Demonstrates a positive “can do” demeanor and gains energy from working with others.
• Is an active listener.
• Is a technical expert.
• Demonstrated ability to consistently function at 100% of expectations.
• Understands upstream and downstream variances.
• Prior training, teaching or presentation experience.
• Previous experience as a trainer or PA.
• Willingness to work in different areas as required by training needs.
• Excellent attendance.

@HYVE Solutions, we believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion make us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.