Quality & Training Leader for Customer Experience

Socket.dev; Brandon (FL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Paid time off

Volunteer time off 16 hours/year

401(k) with company match

Comprehensive benefits

Job summary

ReEmployAbility is seeking a Quality Manager to lead the design and management of our organization-wide quality program in Brandon, FL. This role ensures standardized rubrics, performance monitoring, and tech-enabled evaluation, partnering with cross-functional leaders to improve customer experiences.

The candidate should have deep experience in service-oriented environments including hospitality or call centers.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 3+ years of leadership experience, preferably in training and quality management.
• Strong analytical and problem-solving abilities.
• Excellent interpersonal, verbal, and written communication skills.

Responsibilities

• Provide guidance and day-to-day support to Quality department employees involved in training, quality analysis, or process monitoring.
• Set team goals, establish performance expectations, and oversee workload distribution.
• Collaborate with cross-functional stakeholders to ensure quality standards and rubrics are consistently applied across departments.
• Develop, standardize, and maintain quality rubrics and evaluation frameworks used to assess performance and adherence to procedures.

Skills

Leadership experience

Advanced Excel

Analytical skills

Communication skills

Detail oriented

Self-motivated

Microsoft Office

Education

Bachelor’s Degree in Business, Education, or related field

Equivalent experience

Tools

Microsoft Office Suite

Job description

ReEmployAbility is seeking a Quality Manager to lead the design and management of our organization-wide quality program in Brandon, FL. This role ensures standardized rubrics, performance monitoring, and tech-enabled evaluation, partnering with cross-functional leaders to improve customer experiences.

The candidate should have deep experience in service-oriented environments including hospitality or call centers.