CX Quality & Training Manager

Belatrix Software; Brandon (FL); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Positive culture

Generous PTO

Volunteer Time Off

401(k) match

Comprehensive benefits

Job summary

ReEmployAbility seeks a Quality Manager to oversee organization-wide quality programs in Brandon, Florida. You will lead the Quality and Training Department, developing standardized rubrics, monitoring performance, and ensuring cross-functional consistency across customer-facing operations.

The role focuses on technology-enabled quality monitoring, training oversight, and ongoing process improvement to enhance customer experience.

Qualifications

• Bachelor's degree in Business, Education, or related field (or equivalent experience).
• Advanced proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
• Strong analytical and problem-solving abilities.
• Detail-oriented with a focus on continuous improvement.

Responsibilities

• Lead and support QA and training teams across processes and performance monitoring.
• Develop, standardize, and manage quality rubrics and evaluation frameworks.
• Utilize CRM systems, dashboards, and analytics to track performance and improve workflows.
• Oversee training programs related to systems use and operational processes.
• Prepare and present performance reports to leadership with data-driven insights.

Skills

Excel

PowerPoint

Analytical skills

Attention to detail

Communication skills

Customer service

Team leadership

Cross-functional collaboration

Education

Bachelor's Degree in Business/Education

Tools

MS Office

CRM systems

Dashboards/Analytics platforms

Job description

ReEmployAbility seeks a Quality Manager to oversee organization-wide quality programs in Brandon, Florida. You will lead the Quality and Training Department, developing standardized rubrics, monitoring performance, and ensuring cross-functional consistency across customer-facing operations.

The role focuses on technology-enabled quality monitoring, training oversight, and ongoing process improvement to enhance customer experience.