Quality & Training Leader - Customer Experience

ReEmployAbility, Inc; Brandon (FL); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Paid Time Off

Volunteer Time Off

401(k) match

Comprehensive benefits

Positive culture

Job summary

ReEmployAbility, Inc. in Brandon, Florida, is seeking a Quality Manager who will design, implement, and manage the organization-wide quality program, including standardized rubrics, performance dashboards, and technology-enabled evaluations.

This is an in-office role focused on customer support and the tech that enables day-to-day operations. The role leads the Quality and Training Department, partners with cross-functional teams and operational leaders, and ensures consistent processes,

Qualifications

• Advanced proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
• Strong analytical and problem-solving abilities.
• Detail-oriented with a focus on continuous improvement.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to lead and motivate a team while driving continuous improvement.
• Cross-functional collaboration and coordination across departments.
• Bachelor’s Degree in Business, Education, or related field (or equivalent experience).
• 3+ years of leadership experience, preferably in training and quality management.

Responsibilities

• Guide Quality dept on training, analysis, and process monitoring.
• Set team goals, expectations, and workload distribution.
• Collaborate across departments to apply quality rubrics consistently.
• Develop and maintain quality rubrics and evaluation frameworks.
• Train leaders and staff on rubric use for consistent scoring.
• Utilize CRM, dashboards, and analytics to monitor performance trends.
• Oversee training programs related to systems use and processes.
• Lead initiatives to improve quality standards and efficiency.
• Present performance reports to leadership with insights.

Skills

Strong analytical and problem solving

Interpersonal communication

Team leadership

Cross-functional collaboration

Detail-oriented

Self-motivated

Education

Bachelor’s Degree in Business, Education, or related field

Tools

Excel

PowerPoint

Microsoft Office Suite

Job description

ReEmployAbility, Inc. in Brandon, Florida, is seeking a Quality Manager who will design, implement, and manage the organization-wide quality program, including standardized rubrics, performance dashboards, and technology-enabled evaluations.

This is an in-office role focused on customer support and the tech that enables day-to-day operations. The role leads the Quality and Training Department, partners with cross-functional teams and operational leaders, and ensures consistent processes,