Quality & Training Leader — Customer Experience

Reemployability-; Brandon (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Positive Company Culture

Generous Paid Time Off

Volunteer Time Off (16 hours)

401(k) with Company Match

Comprehensive Benefits

Job summary

ReEmployAbility in Brandon, FL is seeking a Quality Manager to oversee the design and ongoing management of our organization-wide quality program, including rubrics, monitoring tools, and tech-enabled evaluation processes.

The role is in-office in Brandon and requires leadership in training and quality, with responsibilities across cross-functional teams to ensure compliance and continuous improvement in customer support, call centers, and service delivery.

Qualifications

• Bachelor's degree required or equivalent experience.
• 3+ years leadership in training and quality management.
• Experience in cross-functional collaboration.
• Proficient in process improvement and data analysis.

Responsibilities

• Lead quality and training teams to apply rubrics.
• Develop and maintain standard quality rubrics.
• Use CRM dashboards and analytics to monitor performance.
• Oversee training programs for systems and processes.
• Drive continuous improvement and reporting to leadership.

Skills

Advanced Excel

Analytical thinking

Attention to detail

Communication skills

Leadership

Education

Bachelor's Degree in Business, Education, or related field

Tools

CRM systems

Analytics platforms

Microsoft Office

Job description

ReEmployAbility in Brandon, FL is seeking a Quality Manager to oversee the design and ongoing management of our organization-wide quality program, including rubrics, monitoring tools, and tech-enabled evaluation processes.

The role is in-office in Brandon and requires leadership in training and quality, with responsibilities across cross-functional teams to ensure compliance and continuous improvement in customer support, call centers, and service delivery.