Lead Quality & Training Specialist

Bertelsmann-Jobs; Salt River (KY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

401(k) with company match

Paid Time Off

Flexible Spending Accounts

Employee Assistance Program

Tuition reimbursement

Job summary

Arvato is a global 3PL provider delivering supply chain and e-commerce solutions. The Lead Quality & Training Specialist will drive the Corrective Action System, coordinate cross-functional RCCA activities, and ensure ISO9001/13485 compliance across the organization.

You will train teams, support audits, and continuously improve quality performance. Qualified candidates bring leadership in quality management, RCCA tools, and ERP experience (SAP).

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5 years' experience in Quality Management or a leadership role.
• Working knowledge of core quality system principles, including PPAP, SPC, APQP, and RCCA methods.
• Demonstrated expertise in RCCA, 5-Why, 8-Disciplines, Deming/PDCA, and A3; coaching in these methods.
• Six Sigma/Lean experience preferred.
• Knowledge of MS Office and ERP Systems (SAP).
• Experience with quality management systems and audit tools.

Responsibilities

• Develop, launch, and maintain the Corrective Action System to meet ISO9001/13485 and CSRs.
• Review documented processes against corrective action plans to ensure safe, timely implementation.
• Enforce quality systems across departments with effective corrective actions and audits.
• Lead cross-functional meetings and RCA/Corrective Action activities.
• Provide detailed problem-solving input to Operations and Quality and chair RCCA meetings.
• Coordinate and communicate RCCA findings; ensure timely closure of issues.
• Support surveillance of third-party quality audits to maintain certifications.
• Lead audits as appropriate and train personnel on corrective action procedures.
• Support Management Review with insights on effectiveness of the corrective action system.

Skills

RCCA

5-Why

8-Disciplines

Deming/PDCA

A3 problem solving

Six Sigma/Lean

Quality systems

MS Office

SAP

Education

Bachelor’s degree or equivalent

Tools

SAP

Master Control

MS Office

Job description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

In the position of Lead Quality & Training Specialist, you will provide support in achieving and maintaining the required operational quality levels, as well as assisting with audits and certifications. Together with your team, you ensure that customer requirements and KPIs are in place and strive to improve the quality scores. This position is responsible for collecting, maintaining, and distributing all documents and communication relevant to compliance with Arvato’s Corrective Action/CI System(s), including but not limited to: internal/external audit non-conformances, customer complaints, internal process compliance, objective evidence/verification of closed CARs, etc.

YOUR TASKS

• Ensure the development, launch, and maintenance of Arvato’s Corrective Action System to meet or surpass requirements of the ISO9001 (Or 13485) international standard and associated customer-specific requirements (CSRs)
• Review of Documented Processes (key procedures) per ISO9001 (Or 13485) and CSRs against corrective action plans as planned through RCCA documentation to ensure safe, timely, and effective implementation
• Assist in the development/enforcement of the quality systems within all departments (at all levels) by ensuring the effectiveness of corrective actions through follow-up and routine audits
• Lead cross-functional meetings & facilitate teams as needed in the preparation and execution of effective Root Cause/Corrective Action activities
• Provide detailed problem-solving expertise to Operations and Quality in Root Cause investigations
• Responsible for coordinating and chairing cross-functional RCCA Report meetings
• Maintain Corrective Action tracking system/database and ensure prompt communication with all parties involved
• Assist in the preparation of the surveillance of 3rd party quality systems audits to maintain certifications
• Lead audits where appropriate and follow up with open issues as requiredPresent relevant open issues to the responsible parties and ensure prompt follow-up closure
• Provide training to Arvato personnel on Corrective Action procedures
• Provide valuable analysis and actionable input to Management Review regarding the effectiveness/efficiency of Arvato’s Corrective Action System
• Actively participate in presentations to management and the customer as required
• Be a member of cross-functional teams to focus on problem-solving and continuous improvement, and complete action plans as delegated by the team
• Assist in the development of Turtle Diagrams, Management System requirements, and potential changes to regulatory standards (i.e., ISO9001, ISO14001, ISO13485, OSHA, etc.)

Qualifications

• Bachelor’s degree or equivalent work experience in relevant field
• 5 Years' experience in Quality Management or a leadership role
• Working knowledge of core quality system principles, including PPAP, SPC, APQP, and Root Cause/ Corrective Action methods
• Demonstrated expertise in problem-solving methods and activities, including RCCA, 5-Why, 8-Disciplines, Deming/PDCA, and A3, and ability to coach in same
• Six Sigma/Lean experience preferred
• Knowledge of MS Office
• Experience with ERP Systems (I.E. SAP)
• Experience with quality management systems
• Proficiency in quality management and audit tools (Master Control)

Additional Information

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here .

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here .

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience.

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