Quality & Training Lead: Process & Training Excellence

ADP, Inc.; Pittston (Luzerne County); On-site; USD 60,000 - 80,000; Full time

Job summary

Olympia Chimney Supply Holdings, LLC and its subsidiaries, Copperfield Chimney, and Olympia Chimney and Venting, are seeking a Quality & Training Specialist to improve product and process quality across manufacturing and distribution centers.

The role focuses on external customer case management, internal audits, and frontline operator training, with collaboration across shipping, distribution, manufacturing, inventory control, sales, and customer service to drive improvements.

Qualifications

• Education: High school diploma or GED; Lean Six Sigma Green Belt preferred, Train the Trainer Certification preferred.
• Attention to Detail: Strong ability to detect inconsistencies and accurately document findings.
• Analytical Skills: Capable of analyzing data and identifying root causes of quality issues.
• Technical Knowledge: Proficient in Microsoft Office; experience in a manufacturing environment.

Responsibilities

• Lead external customer case management across distribution centers; validate issues, identify root causes, ensure timely resolution.
• Lead internal Q/A audit program; develop and refine in-process quality inspections and reports.
• Oversee frontline operator training; manage onboarding documentation and training matrices.
• Develop one-point lessons and maintain packing standards and standard work with the Continuous Improvement team.

Skills

Humility

Results Orientation

Customer Focus

Communication

Dependability

Quality Orientation

Education

High school diploma or GED

Lean Six Sigma Green Belt

Train the Trainer Instructor Certification

Tools

Microsoft Office

Job description

Olympia Chimney Supply Holdings, LLC and its subsidiaries, Copperfield Chimney, and Olympia Chimney and Venting, are seeking a Quality & Training Specialist to improve product and process quality across manufacturing and distribution centers.

The role focuses on external customer case management, internal audits, and frontline operator training, with collaboration across shipping, distribution, manufacturing, inventory control, sales, and customer service to drive improvements.