Quality & Training Lead — Operations Excellence

Copperfield Chimney Supply, Inc.; Pittston (Luzerne County); On-site; USD 65,000 - 90,000; Full time

Job summary

Copperfield Chimney Supply, Inc. in Pittston, PA is seeking a Quality & Training Specialist to uphold quality across processes, products, and partner experiences.

You will gather quality data, analyze root causes, report trends, and drive improvements while ensuring frontline training plans are executed and records maintained in the skills matrix and cross-training workbooks. The role collaborates with shipping, distribution, manufacturing, inventory control, sales and customer service to

Qualifications

• High school diploma or GED required.
• Lean Six Sigma Green Belt preferred but not required.
• Train the Trainer Instructor Certification preferred but not required.

Responsibilities

• External Customer Case Management across distribution centers and collaboration with internal/external stakeholders.
• Lead internal QA audits and develop inspections with trend analysis.
• Oversee Front Line Operator Training and maintain training matrices/workbooks.
• Develop one-point lessons and update packing standards and standard work based on quality findings.

Skills

Attention to detail

Analytical skills

Communication

Organizational skills

Problem-solving

Dependability & Reliability

Education

High school diploma or GED

Lean Six Sigma Green Belt (preferred)

Train the Trainer Certification (preferred)

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Copperfield Chimney Supply, Inc. in Pittston, PA is seeking a Quality & Training Specialist to uphold quality across processes, products, and partner experiences.

You will gather quality data, analyze root causes, report trends, and drive improvements while ensuring frontline training plans are executed and records maintained in the skills matrix and cross-training workbooks. The role collaborates with shipping, distribution, manufacturing, inventory control, sales and customer service to